4/10 Poor
GREGORIO
Traveled with partner
Feb 27, 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Sonder facilities had many shortcommings and deficiencies.
1) The rugs were either old, or not stretched enough consisting on a safety hazard. I had to remove them
2) On my second night (out of 7) he bed broke. I had to sleep one night on a broken bed and 2 on the floor. Correcting this took nearly 3 days.
3) The facilities had no on-site staff, which made it more difficult to request assistance.
4) A balcony was advertised, but I could not use it because there were workers and equipment there during my stay.
5) Parking was not available. I understand they notified in advance, but it is LITERALLY not available anywhere. I had to park half a mile away and paid a ridiculous fee.
6) The provided access codes to enter the building and room didn't work.
7) The staff that was sent to work my bed's issue was very friendly and polite. Kudos to all three.
8) The kitchen exceeded my expectations. Very good.
9) The bedroom itself was extremely small, making it difficult to navigate
10) There was a small room with a desk serving as an office which was not advertised, and I wasn't expecting. Very pleasant surprise to be able to work during my stay. Kudos!
11) I found earplugs and an 'environment machine' or something like that, that produced pleasant sounds for our stay. Positive feedback here.
This is overall how I felt, but the fact that I had to rearrange heavy furniture in order to accomodate the mattress to sleep made this stay impossible to recommend.
GREGORIO
Stayed 4 nights in Feb 2024