clean but empty--no amenities provided
Posted Jan 14, 2017
Room was clean and comfortable, but for a place named "extended stay" I expected what I found at the Towne Suites, namely plates, utensils, pots & pans, etc. Nor were there any motel things provided, like the little soaps or shampoos, which would have been nice to have on hand after I used the bathroom immediately upon arrival.
Luckily, I was only staying one night, so it did not matter. But I would not book a stay at this kind of hotel again, and I do not recommend that you do.
Comment from Hotel Management
Jan 16, 2017 by Manager, Hotel Management
We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite as well as many other items, including toiletries. We have shared your comments with our team for improvement. We hope you will reconsider and we have the opportunity to welcome you back to our hotel soon.