Ratings based on 633 Verified Reviews

3.4 out of 5
67% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Huntingdon Valley Pa

Posted Mar 8, 2017
Nice size room, wish it had kitchen items to cook or at lease glasses for beverage.
Comment from Hotel Management
Mar 9, 2017 by General Manager, Hotel Management
Joe, thank you for choosing Extended Stay America - Philadelphia - Horsham - Dresher Rd. We are glad you enjoyed your time with us and were impressed with your spacious suite. We would like to inform you that kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thanks again, we hope to welcome you back soon. Sincerely, General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to home

Posted Feb 16, 2017
Staff was great very cordial and attentive also informed me that hot water tank was down temporarily before check but assured me that the problem would be taken care of.
Comment from Hotel Management
Feb 17, 2017 by General Manager, Hotel Management
Your feedback is appreciated, and we also appreciate you being our guest. Thank you for sharing the information about our hot water tank. Our maintenance team takes great pride in making sure our property is just right for our guests. We apologize for any inconvenience this may have caused. Thank you again, and we hope you will stay with us again when your travels bring you to our area. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh, NC

Good for Business Travelers

Posted Feb 5, 2017
Pros: Kitchenette
Cons: TVs needed work; bedding could be updated
Location: Hotel is in a business park area; Good restaurants within a 15 minute drive, but nothing within walking distance; Downtown is 25 miles away
No frills extended stay hotel; No real breakfast provided--just coffee, tea, hot chocolate, granola bars and oatmeal; TV in our room had a horrible picture--either from a bad cable/satellite connection or the TV just needed to be replaced; Staff was very friendly; Many good restaurants within a 15 minute drive
Comment from Hotel Management
Feb 6, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay. We are pleased you had an overall nice stay and the service provided by our well-trained staff. However, I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our breakfast offerings. We appreciate your observation and hope to welcome you back soon. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Phil Amen recommends this hotel

Posted Jan 28, 2017
Everything is great at this location. Very convenient area. Keith, Dave and all the staff are friendly and helpful. The kitchens are extremely convenient for long stays, and you can't beat their rates. Highly recommended!
Comment from Hotel Management
Jan 29, 2017 by General Manager, Hotel Management
Thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Philadelphia - Horsham - Dresher Rd. We are thrilled to read that you loved the fully equipped kitchen in your room, the great value we offer for the price, as well as our friendly associates. We appreciate you recognizing Keith and Dave for their services and will be sure to share your kind words with them. Thanks again for your recommendation, we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler

clean but empty--no amenities provided

Posted Jan 14, 2017
Pros: Clean
Cons: provide things travelers need and use
Location: close to turnpike
Room was clean and comfortable, but for a place named "extended stay" I expected what I found at the Towne Suites, namely plates, utensils, pots & pans, etc. Nor were there any motel things provided, like the little soaps or shampoos, which would have been nice to have on hand after I used the bathroom immediately upon arrival. Luckily, I was only staying one night, so it did not matter. But I would not book a stay at this kind of hotel again, and I do not recommend that you do.
Comment from Hotel Management
Jan 16, 2017 by Manager, Hotel Management
We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite as well as many other items, including toiletries. We have shared your comments with our team for improvement. We hope you will reconsider and we have the opportunity to welcome you back to our hotel soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Could be worse

Posted Dec 20, 2016 on Orbitz
The hotel wasn't terrible, but there were roaches in my room and a dog down the hall continually barking.
Comment from Hotel Management
Dec 23, 2016 by Manager, Hotel Management
Thank you for reviewing your experience during your recent stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. Thank you for bringing this to our attention. We hope you will give us another opportunity to provide you with a better experience. Thank you!    Sincerely, General Manager
5 out of 5
Recommended
for Business Travelers
by A verified traveler from pa

Top Notch.

Posted Dec 16, 2016
Pros: Room Amenities. The Kitchen.
Cons: The room door was loud when it shut. The room door had a big gap at the bottom of the door that let noise in.
Location: Would be nice to have a hotel bar since theirs nothing in walking distance. To prevent guests from driving impaired.
Very clean. Full Refrigerator. Stove. Microwave. Plenty of kitchen cabinets. I Could live here.
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Thank you for being our guest and taking the time to review your experience at Extended Stay America - Philadelphia - Horsham - Dresher Rd. We are thrilled to read you enjoyed your stay with us and that you loved your clean, well-equipped room. However, we are sorry if any inconvenience was caused while you were here. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Beware bedbugs!!!!

Posted Dec 16, 2016 on Hotels
Room was ok but left with bedbug bites.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for your recent stay at our hotel. Please accept my personal apology for the concerns outlined in your review. Please know, we have policies and procedures in place to make sure we do not have problems such as this. While we feel this was an isolated event, rest assured, we will certainly have the room you stayed in thoroughly inspected and treated. Thank you again for sharing your comments and concerns. We hope you will give us the chance to make it up to you on a future visit. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Dec 14, 2016 on Hotels
Comment from Hotel Management
Dec 17, 2016 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Philadelphia - Horsham - Dresher Rd. Our goal is to make your stay as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your kind ratings. Please come back and see us again soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Smelled horrible. Disgusting.

Posted Dec 8, 2016
Smelled like a cross of mildew and marijuana. Disgusting and gross. The staff could not even put pillow cases on the pillows. There was not a single cup for water in the whole room. Never recommend.
Comment from Hotel Management
Dec 10, 2016 by Manager, Hotel Management
Thank you for taking the time to review your stay. I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure that this was an isolated issue. I hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, General Manager