Clean, comfortable, spartan
Posted Nov 7, 2016
Large, very clean room and bathroom, with comfortable bed and side chair, and functional kitchenette. However, entire hotel had no hot water first night and following morning of two-day stay until repaired late in afternoon of first day. Also, had to ask desk staff for any cups, bowls, plates, utensils, etc., wanted for use in kitchenette because not stored in room. Free breakfast consisted only of coffee, tea and commercially wrapped muffins and granola bars. Staff apologetic for lack of hot water but referred all inquiries re financial adjustment to "management." If any, my adjustment would be provided through Expedia, through which I booked my room (along with my flight and rental car). Have not yet heard whether there will be such an adjustment or not.
Comment from Hotel Management
Nov 8, 2016 by General Manager, Hotel Management
Thank you for staying at Extended Stay America Philadelphia - Horsham - Dresher Rd. We are so happy to note that our proximity to the Willow Grove Mall and major attractions nearby was the highlight of your visit. It’s also pleasing to read that you loved your well-appointed room with a kitchenette. That being said, we regret the inconvenience you experienced due to lack of hot water while you were here. Our front desk team will be always happy to assist you with any queries. It was our pleasure to have you as our guest, and we hope to see you again soon!