1/5 Terrible
Charnette
Traveled with family and small children
Jun 26, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We started noticing a few things wrong with our room. There were a few stains on our bedding, our shower curtain had to be changed because of an odor, a light fixture was out, and some washcloths were thread bare and had rips. We normally do not complain but being that we paid a great amount for our stay our accommodation should’ve matched. We notified the front desk and asked if we could speak to the manager on duty to notify him of the concerns we had in regards to the state of the property. After finishing two meetings George agreed to speak with us in person. He had the head of housekeeping be present so that we could voice our concerns directly to her because this was her area of domain. He offered us a discount of our night we stayed but things took a turn when we reiterated the concern of the state of the room. We didn’t necessarily care about the refund; we were more upset that our concerns weren’t being validated. George’s demeanor and tone made it appear and seem as if we were lying and trying to be difficult. He made us feel uncomfortable. We checked out shortly thereafter. The hotel is in need of a renovation and those were the points we were trying to make instead of us being met with an unpleasant experience.
Stayed 3 nights in Jun 2022