Posted Mar 22, 2017
I was extremely excited to stay at this hotel. I spent five nights here over a week in March. The check in for this hotel is 4PM. When I went to check in they told me that my room wasn't ready so I had to wait another hour to check in, which wasn't that big of a deal. I then got to my room and found that I only had one washcloth. I called the front desk four different times during the day to bring towels and they responded with, "That's not something we can control" What?????? So a lady who was also staying there showed me a storage room where I could get some more for the week. The next day came around and I was told I couldn't eat continental breakfast because I booked through Expedia, and not only was I never informed of this but no one was willing to help or treat me with any respect. Right next to our room was a tennis court. This tennis court was filled with old toilets, couches, dressers, tables, mattresses, and so so so much more. Very very gross. I am assuming they re-did some rooms, but I just couldn't believe that was our view and they put that there! I am not a picky person and I truthfully never write reviews. But, I spent $700 dollars to stay here and all I wanted was to be treated with respect and have a decent amount of customer service. I would definitely vote NO to staying here again.