6/10 Okay
Martina
Traveled with family and small children, Traveled with family
May 29, 2023
Disliked: Property conditions & facilities
I stayed here on a staycation with my family and my sisters family. I had 2 rooms under my name, which they put on opposite sides of the grounds (which are quite extensive). When I called the morning of check in to inquire about putting them closer together, the receptionist, Amy, was incredibly rude and blamed me for them not being able to put them closer. I would think it’s fairly logical that if you book 2 rooms you would want them somewhere within shouting distance of each other. I was told by a manger the reason they couldn’t do anything about it was due to an ongoing renovation, and he then proceeded to disparage the rooms stating they were in bad shape and desperately needed an update. All in all, it was a disappointing start to our experience. The rooms were large, if dated, and the grounds were lovely. The rest of the staff we interacted with were very pleasant and helpful. The food at Litchfield’s was very overpriced for the quality but the pool grill and Wigwam’s bar were much more reasonable and had yummy food and drinks. All in all we enjoyed the experience but I’m not sure we’ll be back anytime soon.