Beautiful hotel & setting
Posted Jul 28, 2016
Lovely facility. Right on the shoreline of Flathead Lake, with mountains across the water -- magnificent setting!!! Music on the outside terrace was also terrific. But seating at outdoor tables and food service was chaotic and not very professionally managed.
Registration was also a problem. Expedia reservation was for a room with lake view. Hotel computer system indicated a room with "city view". Front desk great was phenomenal at straightening out this problem. We got a Great Lake view room, but it took a long effort on her part to pull this off. Expedia and hotel reservations systems need to work together better than they do now.
And when we went to check out in the morning, the elevator was shutdown for "routine maintenance" -- even though there was no one around working on elevators. Surely, the staff can find a better time for deactivating elevators than during the morning hours when folks are taking their suitcases out to the parking lot for check-out.