Pongwe Vacations from $2,073

The staff was helpful and friendly

Lovly

We had a lovely and memorable stay at Upendo Beach Boutique Hotel. The location is simply beautiful, with breathtaking views and a peaceful ambiance. The staff were exceptional—especially Theo, who was incredibly helpful and welcoming throughout our stay. Although I made an error in my booking by reserving the two-bedroom villa for only two adults, the hotel management showed great understanding. They kindly offered a generous solution by asking us to cover only 50% of the additional amount, which we truly appreciated. The villa itself was spacious, clean, and beautifully designed. The entire property is well-maintained and provides a wonderful boutique experience. One recommendation: it would be great if a pool heater could be added, as the water can be quite chilly in July. Overall, we enjoyed our time very much and thank the team for their hospitality!

The hotel was absolutely beautiful. The rooms were spacious and really decor was nice. The staff were all friendly. They also had a nice gym. The app didn’t work the entire time we were there. Restaurants on the app said booked however we were able to reserve at the front desk. When we got to the restaurants they were very empty each night. Probably because no one could book on the app. They never replaced our towels. We would return to our rooms and dirty towels would be removed but then we had to call the front desk to receive new ones. The food left much to be desired. Almost all of the food was over cooked. We had better meals off the resort. Drinks options on the all inclusive plan were very limited. The pools closed early at 6pm. Even the adult pool.