3.9/5 Good! (1,001 reviews)
The place is right next to Northwestern University, and very close to restaurants, whole food etc. Location is perfect!
This was already the second time I stayed here, and this time I especially want to say thanks to one of the staff: Sophia!
Our flight was delayed by 3 hours, and on the way to hotel from the airport I called Hilton only to find out the reservation was canceled for "no show". After quite a discussion over the phone, they told me that Sophia would take care of us.
When we arrived at the hotel it was already 5am (too late for sleep and too early for the day). Sophia for sure was waiting for us in the lobby. And she was so nice to get a room for us overcoming some system issue (no door key production etc). She opened the room door for us, and helped to set the right room temperature. When she knew that my son was going to audition later that day, she encouraged him and wished him good luck. And she told us not to worry about when to check out, and just to have a good sleep so that he could have the energy for the audition.
My heart was full of gratitude for her kindness. Thank you so much Sophia! You made our day! You are an angel, and I think you already know that!
Reviewed on Dec 2, 2022