Ratings based on 321 Verified Reviews

4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal Canada

Old World Elegance with Charming Staff

Posted Nov 20, 2017
Pros: The location and the staff.
Beautiful hotel within walking distance to Prague. Easy to access by car. The staff is very friendly and seem proud of the hotel and their city. Room was a bit small but comfortable and quiet.
4 out of 5
Recommended
for Couples
by A verified traveler from London

Good hotel but slips on a couple of things

Posted Nov 1, 2017
Pros: The ambiance
Cons: The breakfast arrangements!
Location: Slightly out of the main drag - and all the better for it. Short walk to the metro and tram stops
This is a very nice hotel - away from the main centre and therefore nice and quiet. Generally the hotel deserves its 5 stars but we thought the breakfast buffet arrangements were a bit of a bunfight - the tables are really too close together for a 5* hotel and there was a constant stream of guests moving backwards and forwards. The other criticism we had was that the wardrobe in our room had a terrible odour in it. That said, it is a very nice hotel and we dined in the restaurant, which was not at all expensive.
Comment from Hotel Management
Nov 5, 2017 by MS, Hotel Management
Dear Amerigo, Thank you very much for taking the time to write such a detailed comment and constructive feedback. Your comment shows Le Palais Art Hotel and me where we are on the right track but also where we can make improvements. This means a lot to my team and me. We thank you for your comments, and hope to welcome you again soon. Yours sincerely, Milan Škvára Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Posted Oct 28, 2017
Amazing staff, lovely hotel only minor thing was no air conditioning had to open window. But would stay here again though without any reservations.
Comment from Hotel Management
Nov 1, 2017 by MS, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Milan Škvára Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 27, 2017
Lovely stay, fabulous hotel, great breakfast. Good location with easy access to trams no 6 & 22 which takes you to all the attractions. Milo the restaurant manager is very nice!
Comment from Hotel Management
Nov 1, 2017 by MS, Hotel Management
Dear Guest, Thank you for sharing your feedback from your stay. We appreciate your kind words about our hotel. We are looking forward taking care of you again. Sincerely, Milan Škvára Hotel Manager
3 out of 5
by A verified traveler from Bristol

Not 5* service, made to feel a nuisance.

Posted Oct 27, 2017
Nice looking, clean with a good breakfast but expected a lot more from the staff at a 5* hotel. Arrived about 10pm, no-one was about. Few hotel staff went past and just looked at us. I think in the end the barman called the phone to get someone out backs attention. No apology/ sorry we have made you wait. had problems getting through to reception/ anyone on two mornings. Had to call about 7 times at different intervals for someone to finally answer. When they did when we needed some mugs ( housekeeping had forgotten) they never arrived. Had to ask twice more, throughout the day/evening physically asking at reception for them to arrive. Apology was only given the last time ” sorry reception are busy”. Also problem getting coffee from anyone on the first breakfast, didnt realize they came to the table until the second morning when we were offered. Shame because as our stay went on the staff seemed to get better/ friendlier but the stay had already been tarnished. Defintely not 5* when you feel like a nuisance.
Comment from Hotel Management
Oct 30, 2017 by MS, Hotel Management
Dear Sophie, Thank you for sharing your feedback from your stay. We appreciate it. However, we are saddened to hear your comment about our hospitality and service. We hope you will be giving us another chance. Looking forward taking care of you again. Sincerely, Milan Škvára Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Fanastik dekor and friendly staff

Posted Oct 20, 2017
I like breakfast all staffs are very friendly decoration is very fantastik.very quit and clean
Comment from Hotel Management
Oct 25, 2017 by MS, Hotel Management
Dear huseyin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Milan Škvára Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good breakfast

Posted Oct 15, 2017
Nice hotel but a little too far away from the main tourist attractions. Good value though especially when you consider that breakfast is included. Bit of a walk to nearest public transport. Hotel website says that the hotel has an airport shuttle, but this turns out to be Just a taxi service.
Comment from Hotel Management
Oct 18, 2017 by MS, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Milan Škvára Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

beautiful hotel, great neighborhood

Posted Oct 8, 2017
pleasant hotel, great neighborhood, great breakfast - many 5 star benefits including international newspapers and Spa.
Comment from Hotel Management
Oct 11, 2017 by MS, Hotel Management
Dear Steve, we are glad to read your great review. Hope to see you again in the near future. Best regards, Milan Škvára Operations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Doesn't Get Any Better

Posted Oct 3, 2017
We checked in here at the last minute after having a bad experience at the Palais Arts Hotel. Beautiful hotel, staff couldn't have been any more helpful, plus a great location. Nice room size, close enough to walk to everything yet quiet. 5 stars all around.
Comment from Hotel Management
Oct 7, 2017 by MS, Hotel Management
Dear Guest, What a nice comment! What can I say besides "thank you very much"! The Le Palais Hotel team and me will continue to be just the way you like, and hope to welcome you again soon. Yours sincerely, Milan Škvára Operations Manager
2 out of 5
by A verified traveler from US

Poor location/indifferent staff

Posted Oct 2, 2017
Overly decorated and pretentious hotel far away from any sites. Front desk staff allof and unhelpful. No ac, last week of September, room hot and stuffy. They suggested leaving window open which led to bugs and bees in the room in addition to the loud noise of the construction site 40 feet across the way. Bellman was the only friendly, helpful person there. Checked out the next morning, went to Paris Prague Hotel, just what we were hoping for.
Comment from Hotel Management
Oct 5, 2017 by MS, Hotel Management
Dear ed, thank you for choosing the Le Palais Art Hotel for your trip to Prague. We are sorry that our hotel did not meet all of your expectations. Based on the requirements of our guests we have had since October functional heating. Unfortunately it is not technically possible to have a functional air conditioning and heating simultaneously. Dear Ed, we hope to be able to welcome you once more at our hotel. We will do our utmost to make sure your stay will be unforgettable for the right reason. Best regards, Milan Škvára