4/10 Poor
Claudia, Miami
Traveled with group
Nov 19, 2023
Disliked: Staff & service
Terrible!! I traveled with 3 girlfriends and booked a room with 1 double bed and two twins but we got 1 double bed, 1 single sofa and 1 rollaway bed. We complained but instead of switching rooms or giving a decent bed, they offered to charged an additional room. One of my worst nights i have spent on my trip since the rollaway was full of bed bugs which I got bites all over the place.
They only removed the sofa and rollaway the next day after we continued complaining even though the hotel was almost empty.
The food is not good at the restaurant!
I don’t give 1 star to this place because the view is amazing and Franco the old man who helped us with our luggage was very sweet.
Bad experience!!!
Claudia
Stayed 2 nights in Oct 2023