普拉托旅游套票 | 普拉托机票+酒店优惠低至 4 折

就在中央車站與中央市場附近 非常方便。早餐很豐盛，很棒。服務人員也都很好很親切。唯一美中不足的是，淋浴間非常小，被子需要索取才會有，而且其中一條有大片汙漬。

今次第二次入住，但整體水準差了。早餐時想倒些少水入水樽，員工馬上大罵，態度很差。 check out 時間是11點，我們準備外岀買點東西，並在check out 前回來,職員見狀，立刻用不友善的態度提醒，令人感到不快。 下次不會再入住，也不推介。

Firstly this hotel is on a side street and not easy to find. We arrived with two young children on an intense heat wave day to check in for a confirmed, family room booked through Expedia. At check-in we were told the air conditioning in our room was broken. They made no attempt to inform us in advance of the issue or rebook us into a different room. The front desk declined to move us to another room and offered only a refund — which doesn’t help when an equivalent room for the same dates now costs roughly double, leaving us to find and pay for alternative accommodation ourselves in peak summer heat. When we asked to resolve it with the manager, Giulia, the front desk would not call her directly and said they were unable to reach her; our own later attempts to contact her also went unanswered. This was not a weekend check-in or a late night check-in that the manager is not available. She had instructed the front desk not to call her. For a 4-star hotel at this price, being unable to provide a functioning air-conditioned room, refusing to relocate us, and leaving guests with no way to reach management is a serious failure. A carefully planned family trip, badly let down by rude staff and missing manager. Whoever owns this hotel should evaluate. The hotel itself is not a 4 star either at best a 1 or 2 star. We would recommend travels AVOID this hotel.

服务好 酒店档次高