“I was very disappointed with the check-in experience.
I had reserved a Family Room, but I was given a room on the second floor facing the road. I went back to reception and first asked if it was possible to change the room to one with a mountain view, as we were travelling with a child and did not want to listen to traffic.
The receptionist told me that Family Rooms were only available on that side of the hotel. So I then asked if it would be possible to give us a room on a higher floor instead,……
“The hotel environment is beautiful and the facilities are comprehensive. With so many kids' facilities, it’s perfect for families. The room size is just right—clean and tidy. The morning coffee was excellent. I was especially impressed by Katrina at the restaurant; her top-notch service and attitude truly stood out. I highly recommend this hotel!”
“Great location, nice modern room. Four star hotel with European standard. Missing a few basic room amenities for American tourists, like tissues, washcloths, ir a chair in the room.”
“Das Hotel war in Ordnung. Das Frühstück war sehr eintönig, wenig Auswahl, aber man wurde satt. Das Personal war sehr freundlich, hilfsbereit und hatte immer ein Lächeln.”