2/10 Terrible
Johana
Traveled with family and small children
Jul 5, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only convenient thing about Blue Marlin Hotel was the location. You can definitely find places to eat and visit around this area but please do yourself a favor and don’t go there. The pictures may seem decent but the customer service we received was terrible. The lady at front desk (owner) was unprofessional, she had an attitude and charged us $25 for a towel we never took. On the other hand, the cleaning staff took a towel that belonged to us and we had to wait two days for them return it. We felt uncomfortable in the facilities not only for the terrible customer care but mostly due to the poor cleanliness of the rooms and common areas such as the pools, the dinning area and the social area. The room we stayed in was filthy, with stained carpets/mats and dirty linens. The bed sheets and pillows smelled really bad. The bathrooms towels and floor mats were old and stinky too. The bathtub had humidity stains all around it. You can actually see the fungus/mold all over it. The dining experience was terrible as well. Breakfast is included but it is not worth it at all, unless you want to have hotdogs in ketchup sauce for breakfast. The fruits, coffee and butter with jelly did not taste fresh. The pool was freezing cold and they never turned on the whirlpool. We were told that we had to let them know two hours ahead for they to turn it on and when we did ask for it, they said they only keep it on until 5pm very day. So we never got to use it. Totally ridiculous!
Johana
Stayed 3 nights in Jun 2024
