Puerto Serrano Vacations from $1,222

The Room and hotel looks excellent, super comfortable bed, stunning bathroom facilities & waterfall shower (helpful bathroom necessities in the draws). Mini bar and the cutest surprise cheesecake in our room upon arrival! (It was Delicious!) The Property was very clean and beautifully styled. Views of the marina were gorgeous and lovely staff. 24hr gym, and roof top pool was lovely with towels ready on the shaded loungers. There were a few things I felt was missing but nothing that takes away from this gorgeous hotel. Unfortunately upon arrival when checking in we didnt get confirmation that the buffet breakfast was included with our stay. This was the biggest shame as we ended up looking for somewhere to eat each morning for breakfast and we would have much preferred to have had the breakfast we had already paid for at the hotel. There was no price list for the mini bar or welcome pack with information about the spa/rooftop terrace hours. The cleaner did a gorgeous job but did only clean the room once on our 4 night trip which I felt maybe it would have been nice to have a fresh bed each day. Finally we did ask for a taxi to be booked but unfortunately this was forgotten when we arrived downstairs at the booked time and we were on a tight schedule for a wedding. Luckily another couple attending was able to take us. Overall a gorgeous stay just a few minor things and our stay would have been absolutely perfect!

Only picky things to mention. The windows looked out onto reception so we had to keep the curtains closed all the time. The were a few marks in the cutlery draw. This is all very much outweighed by tge staff, cleanliness and comfort. Would definitely recommend.

The location is really good, and many restaurants and cool places are walking distance. Usually there isn't anyone on the front desk, so it is really important to get the WhatsApp number to communicate anything.

This was not the hotel we saw in pictures. We were very disappointed. The furniture was in poor shape, the linens and towels were older. We were unable to adjust the temperature in either of our rooms(up or down), Parking is available, for an undisclosed fee, but the local parking garage was less expensive and easier to access. The beautiful pool in the pictures is actually in the Spa pool for a fee. The biggest issue was the smell of the rooms. It was as if they had been smoked in. We requested to cancel our reservation for a refund so we could rebook elsewhere but the hotel refused to refund the prepayment. So we were forced to stay and endure the less than expected accommodations. Hotels.com was responsive, but left the entire decision up to the hotel and was not helpful. It is an okay place to stay for 1 night but not for an entire week.

La habitación estaba impecable, el aire acondicionado excelente. La cocina equipada con todo lo necesario. El baño muy bueno, provocaba bañarse por horas. Muy bien ubicado. El personal muy amable. La entrada y la salida al hotel estuvieron muy rápidas.