Title: Elite Vacation Club Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=180141&destination=Punta+Sam%2C+Quintana+Roo%2C+Mexico&selected=70926199&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Elite Vacation Club Travelers kayak and savor Mediterranean cuisine during the day, then relax beneath star-filled skies near this oceanfront retreat with multiple pools ## Photo gallery for Elite Vacation Club ![Exterior - Elite Vacation Club (Punta Sam)](https://images.trvl-media.com/lodging/71000000/70930000/70926200/70926199/a2f26eef.jpg?impolicy=resizecrop&rw=598&ra=fit) ![5 outdoor pools - Elite Vacation Club (Punta Sam)](https://images.trvl-media.com/lodging/71000000/70930000/70926200/70926199/f4e05920.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premium bedding, down comforters, minibar, in-room safe - Elite Vacation Club (Punta Sam)](https://images.trvl-media.com/lodging/71000000/70930000/70926200/70926199/077c6609.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Elite Vacation Club (Punta Sam)](https://images.trvl-media.com/lodging/71000000/70930000/70926200/70926199/8aadf804.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Elite Vacation Club (Punta Sam)](https://images.trvl-media.com/lodging/71000000/70930000/70926200/70926199/937dbd2a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Elite Vacation Club offers a beachside getaway with five outdoor pools including one for children. Guests enjoy easy beach access, spa treatments, and refreshments at the beach bar while taking in ocean views. VIP Access ## Reviews 8.2 Very good ## Popular amenities - Spa - Parking included - Free WiFi - Restaurant - Air conditioning VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.com/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.com/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=70926199&PinnedHotelID=70926199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=70926199&PinnedHotelID=70926199&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=70926199&PinnedHotelID=70926199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=70926199&PinnedHotelID=70926199&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=70926199&PinnedHotelID=70926199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=70926199&PinnedHotelID=70926199&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=70926199&PinnedHotelID=70926199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=70926199&PinnedHotelID=70926199&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Deluxe 1 King Bed - Room Only ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70930000/70926200/70926199/ae7ea7a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe 1 King Bed - Room Only 9.2 Wonderful 5 reviews - 538 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe 1 King Bed - All Inclusive ![Premium bedding, down comforters, minibar, in-room safe](https://images.trvl-media.com/lodging/71000000/70930000/70926200/70926199/ae7ea7a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe 1 King Bed - All Inclusive 9.6 Exceptional 4 reviews - 538 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe 2 Queen Beds - All Inclusive ![View from room](https://images.trvl-media.com/lodging/71000000/70930000/70926200/70926199/8d9db81c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe 2 Queen Beds - All Inclusive - 538 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Deluxe 2 Queen Beds - Room Only ![View from room](https://images.trvl-media.com/lodging/71000000/70930000/70926200/70926199/8d9db81c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe 2 Queen Beds - Room Only 10.0 Exceptional 1 review - 538 sq ft - 1 bedroom - Sleeps 4 - 2 Queen Beds ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Sam-Hotels-Elite-Vacation-Club.h70926199.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Sam-Hotels-Elite-Vacation-Club.h70926199.Hotel-Information) ## About the neighborhood Located in Punta Sam, Elite Vacation Club is on the beach. Cancun Mall and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and North Beach. Traveling with kids? Consider Garrafon Natural Reef Park, or check out an event or a game at Beto Avila Baseball Stadium. [Visit our Punta Sam travel guide](https://www.expedia.com/Punta-Sam.dx180141) [View more Resorts in Punta Sam](https://www.expedia.com/Punta-Sam-Resorts.d180141-aaResorts.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.23174%2C-86.80389&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Na9uWXUb9eMzVu9ZExdZO8mAW_Y=) Carretera a Punta Sam Km. 5.2 Mza 9, Punta Sam, QROO, 77400 ### What's nearby - ![Mujeres Beach](https://images.trvl-media.com/place/6053874/442f542f-1c7a-41ef-941d-90566af9967e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mujeres Beach 3 min drive \- 1.1 miles - ![High-speed ferry at the terminal of Isla Mujeres waiting for passengers to return to Cancun.](https://images.trvl-media.com/place/553248634963233951/b0e4f9bc-41c5-4c22-a013-341fa9d2ab4e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Isla Mujeres Ferry Terminal 44 min drive \- 4.8 miles - ![North Beach](https://images.trvl-media.com/place/6282771/63d6351c-7c09-4adf-abf1-55a1dd6b6341.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) North Beach 44 min drive \- 5.0 miles - Punta Sam Beach 13 min walk \- 0.7 miles - Punta Sam Ferry Terminal 13 min walk \- 0.7 miles ### Getting around - Cancun Intl. Airport (CUN) 34 min drive ### Restaurants - Restaurant Flamingos 20 min walk - The Deli 6 min walk - The Rooftop 2 min walk - caprichos villa del palmar 9 min walk - Gourmet Hall 2 min walk ## About this property ### Elite Vacation Club Luxury family-friendly resort near Ultramar Ferry Puerto Juárez Take advantage of a beach bar, a grocery/convenience store, and a terrace at Elite Vacation Club. With a beachfront location, free beach cabanas, and beach massages, this resort is the perfect place to soak up some sun. Indulge in a hot stone massage, a body scrub, and reflexology at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, and Mediterranean cuisine. Enjoy the 24-hour gym, as well as activities like kayaking and beach volleyball. Stay connected with free WiFi in public areas, and guests can find other amenities such as a coffee shop/cafe and a garden. Other perks at this resort include: - 5 outdoor pools and a children's pool - Free self parking and valet parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge) - A gift shop, wedding services, and an elevator - Guest reviews speak highly of the helpful staff Room features All 415 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like furnished balconies and pillow menus. Extra amenities include: - Hypo-allergenic bedding and down comforters - Showers, free toiletries, and hair dryers - 50-inch flat-screen TVs with premium channels - Ceiling fans, daily housekeeping, and phones ### All inclusive details All-inclusive room rates at Elite Vacation Club are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ### Food and beverages Buffet and à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) ### Water activities Kayaking ### Land activities Fitness facilities Volleyball Kids club ### Lessons/classes/games Aerobics Yoga ### Entertainment Onsite entertainment and activities ## Similar properties ![2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/40000000/39140000/39132600/39132531/d8e4ec8f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Catalonia Grand Costa Mujeres All Suites & Spa - All Inclusive Costa Mujeres - On private beach - Pool - Hot tub - Breakfast included 8.4 Very Good 1,353 reviews [](https://www.expedia.com/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=39132531&PinnedHotelID=39132531&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107720000/107713000/107712995/2dde6cbf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SLS Playa Mujeres – ALL Inclusive Collection Playa Mujeres - On private beach - Pool - Hot tub - All inclusive 9.0 Wonderful 857 reviews $434 nightly $524 total Apr 20 - Apr 21 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=107712995&PinnedHotelID=107712995&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand, beach umbrellas, beach towels](https://images.trvl-media.com/lodging/108000000/107300000/107292600/107292520/b31586e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Iberostar Selection Riviera Cancún - All Inclusive Puerto Morelos - Pool - Breakfast included - All inclusive - Spa 7.8 Good 272 reviews $264 nightly $323 total Apr 5 - Apr 6 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=107292520&PinnedHotelID=107292520&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/4000000/3920000/3915500/3915480/16d3d067.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa del Palmar Cancun Luxury Beach Resort & Spa Punta Sam - Pool - Hot tub - Spa - All Inclusive 8.6 Excellent 1,001 reviews $210 nightly $254 total Apr 16 - Apr 17 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=3915480&PinnedHotelID=3915480&HadPinnedHotel=true®ionId=-1&adults=2) ![5 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/81000000/80280000/80279500/80279413/b4bbc2f7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Latino - Adults Only - All Inclusive Costa Mujeres - Pool - Breakfast included - All inclusive - Spa 8.8 Excellent 2,042 reviews $256 nightly $313 total Mar 29 - Mar 30 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=80279413&PinnedHotelID=80279413&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, sun loungers, beach umbrellas, beach massages](https://images.trvl-media.com/lodging/1000000/10000/100/100/ea1faa2c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Parking included - Free WiFi 8.6 Excellent 2,840 reviews $119 nightly $149 total Apr 11 - Apr 12 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=100&PinnedHotelID=100&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/117000000/116550000/116546300/116546242/6b697398.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Majestic Mirage Costa Mujeres, All Suite Resort - All Inclusive Costa Mujeres - On private beach - Pool - Breakfast included - All inclusive 8.4 Very Good 125 reviews [](https://www.expedia.com/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=116546242&PinnedHotelID=116546242&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor treatment areas, sauna, hot tub, steam room, hot springs](https://images.trvl-media.com/lodging/34000000/33890000/33884200/33884103/59a74b43.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Majestic Elegance Costa Mujeres – All Inclusive Costa Mujeres - Pool - Hot tub - Breakfast included - All inclusive 9.2 Wonderful 3,550 reviews [](https://www.expedia.com/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=33884103&PinnedHotelID=33884103&HadPinnedHotel=true®ionId=-1&adults=2) ![On the beach, white sand](https://images.trvl-media.com/lodging/111000000/110490000/110483700/110483696/a91a57b8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ocean Allure Costa Mujeres - Adults Only - All Inclusive Costa Mujeres - Pool - Breakfast included - All inclusive - Spa 9.0 Wonderful 270 reviews $344 nightly $417 total Apr 6 - Apr 7 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=110483696&PinnedHotelID=110483696&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/79000000/78630000/78626200/78626183/7aa96033.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Puerto Morelos - Pool - Hot tub - Breakfast included - All inclusive 8.0 Very Good 2,681 reviews $269 nightly $329 total Apr 16 - Apr 17 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=78626183&PinnedHotelID=78626183&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-11&endDate=2026-04-12&selected=70926199&PinnedHotelID=70926199&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=70926199,39132531,107712995,107292520,3915480) ## Property amenities ### Internet - Available in all rooms: WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Free valet parking on site ### Food and drink - Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 for adults and USD 20 for children - 5 bars/lounges - 6 restaurants - A beach bar - A coffee shop/cafe - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Caprichos - Davino Restaurant - La Casona STK - Legend - Zama Restaurant ### Things to do - 24-hour gym - 5 outdoor pools - Beach volleyball - Children's pool - Free children's club - Full-service spa - Kayaking ### Family friendly - 5 outdoor pools - Babysitting (surcharge) - Children's games - Children's pool - Free children's club - Free supervised activities for children - Grocery/convenience store - Laundry facilities - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Grocery/convenience store - Laundry facilities ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Free beach cabanas - Garden - On the beach - On the waterfront - Terrace ### Full-service spa - 7 treatment rooms - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Outdoor treatment areas - Prenatal massages - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Elevator (47 inch wide door) - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path to elevator - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 3 buildings - 9 floors - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Hypo-allergenic bedding - Pillow menu - Premium bedding ### Bathroom - Bathrobes - Free toiletries - Hair dryer - Shower - Slippers - Towels provided ### Entertainment - 50-inch flat-screen TV with premium satellite channels ### Food and drink - 24-hour room service - Espresso maker - Minibar ### More - Air conditioning (climate-controlled) - Ceiling fan - Individual decor - Individual furnishings - Iron/ironing board - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: midnight Early check-in subject to availability Contactless check-in available Late check-in subject to availability Minimum check-in age: 25 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 0 per accommodation, per day We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children - Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 4) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Long-term renters welcome Safety features at this property include a smoke detector, a security system, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number TRM180530UU8 ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property Guests under 18 years old are not allowed in the spa ## Frequently asked questions ### Does Elite Vacation Club have a pool? ### How much does it cost to stay at Elite Vacation Club? ### Is Elite Vacation Club pet-friendly? ### How much is parking? ### What time is check-in at Elite Vacation Club? ### What time is check-out at Elite Vacation Club? ### Does Elite Vacation Club provide a shuttle to the airport? ### Are there all-inclusive benefits at Elite Vacation Club? ### Where is Elite Vacation Club located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Elite Vacation Club Reviews 8.2 ### Very Good All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Amenities ### 9.0 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 53 8 - Good 18 6 - Okay 8 4 - Poor 9 2 - Terrible 6 ## Reviews Verified ### 10/10 Excellent #### Tara Dec 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everyone was amazing. The bed was fabulous. Lots of pools so not crowded and such a great beach ##### Tara Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### Fernando Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beds are very comfortable. Friendly staff! Beautiful pools. Very clean! ##### Fernando Stayed 2 nights in Sep 2025 Verified ### 10/10 Excellent #### Christa Apr 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A great baby moon! We had a wonderful time for our baby moon! It was the perfect stay, staff was great, the property was great the overall trip was the best! ##### Christa Stayed 3 nights in Apr 2025 Verified ### 10/10 Excellent #### Bianca Apr 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful property and friendly and helpful staff. ##### Bianca Stayed 2 nights in Apr 2024 Verified ### 10/10 Excellent #### Ronald H Braswell Dec 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This resort is fabulous. Staff was very helpful and friendly. ##### Ronald H Braswell Stayed 3 nights in Dec 2024 Verified ### 10/10 Excellent #### Adrian Leonardo Apr 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This resort was very clean and courteous , ##### Adrian Leonardo Stayed 4 nights in Apr 2024 Verified ### 10/10 Excellent #### Henry Mar 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice restaurants, exceptional rooms - large, clean, modern. Staff excellent. ##### Henry Stayed 4 nights in Mar 2024 Verified ### 8/10 Good #### Steffanie Mar 7, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was our first time at this resort and it was amazing. The staff was more than top notch. Everyone seemed to be happy to help and be available for you at any time. The room upgrade was perfect!! The rooms and resort was clean and I had no issues with anything!! Thank you for a stay we will always remember. ##### Steffanie Stayed 7 nights in Feb 2025 Verified ### 10/10 Excellent #### Alecia Marie Dec 2, 2024 Liked: Amenities Love staying here anytime we're in Cancun this is where we stay. The staff everywhere here are so friendly, helpful and always do a great job. It's nice and quite at night and even when they're full you don't feel like it is overcrowded at all. Love everything about this resort. We'll definitely be back soon. ##### Alecia Marie Stayed 4 nights in Nov 2024 Verified ### 10/10 Excellent #### Cindy Anai May 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I enjoyed my stay here! Everyone is very friendly making my stay so enjoyable. Diego, Jorge, and Yair were very friendly and helpful at the water sports section. Adrian and Abel were two of our favorite bartenders, our entire experience wouldn't have been the same without them! I will definitely be returning thanks to my experience with them! ##### Cindy Anai Stayed 2 nights in May 2024 Verified ### 4/10 Poor #### livanessa Mar 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was clean and beautiful. The pools were outstanding, on the downside no entertainment for adults. It was pretty boring. besides swimming in the pool and the ocean, there was nothing to do all day. The food was extremely expensive. The hotel promote are all inclusive and all-inclusive to my understanding. include food and drink's No food and drink was included with the booking. ##### livanessa Stayed 5 nights in Feb 2025 Verified ### 8/10 Good #### Tania Cruz Feb 14, 2024 Liked: Amenities Property is in excellent conditions. Two things to be aware of - this site has 2 different options one is an ALL inclusive package, the other is ROOM only!!! Please make sure to pick the one that fits the best For you and don’t rush choosing the right option for you & family. I went on a birthday trip and I accidentally booked the only that only the room, after trying to communicate with the hotel staff a few times found out the day before arriving to Cancun that the package I chose wasn’t all inclusive- once at the facility they offered me the all inclusive for $900 more…which we refused. Instead we bought tours with food included. Another thing is, if you would like everything walking distance or with public transportation nearby DON’T do the Punta Sam area. Is nice for relaxing if you’re doing the all inclusive and not planning to do any tours, this is an excellent option for you. Also the ferry to Isla Mujeres is right next to the hotel which was a plus. Not bad for being our first time in the area but would’ve done another area with more transportation options and/or walking distance places. Hoping my review helps! ##### Tania Cruz Stayed 4 nights in Feb 2024 Verified ### 10/10 Excellent #### Tiffany Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was fabulous ##### Tiffany Stayed 6 nights in Oct 2025 Verified ### 10/10 Excellent #### Agatha Sep 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent time at the hotel. It was worth every penny spent ##### Agatha Stayed 4 nights in Sep 2025 Verified ### 10/10 Excellent #### Carlos May 9, 2025 Liked: Staff & service, amenities, property conditions & facilities Beautiful hotel ##### Carlos Stayed 5 nights in May 2025 Verified ### 10/10 Excellent #### Tracy Mar 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel for family vacation ##### Tracy Stayed 7 nights in Feb 2024 Verified ### 10/10 Excellent #### Mia Apr 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful Family Vacay - Great Food. Wonderful trip and the food was amazing! All of the restaurants were A1! The beach was a little rocky, but we still enjoyed the pools, etc. ##### Mia Stayed 4 nights in Apr 2025 Verified ### 8/10 Good #### Antonio Sep 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Aweee man Definitely one for the books would come again we had a great time, it was my son birthday and Gabriela upgraded our room!!!! She was amazinggg and Oscar super !! Food was good place is beautiful, Karla upfront is super dope helped us plenty, watch out for Luis dude think he owns the resort; super rude and entitled. ![](https://a.travel-assets.com/ugc/hotel-reviews/8cbb602a-0f8f-4551-b837-4ca167b0f02a-1757294256040.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e8e8ef66-d4f0-4fad-8909-a43606a75635-1757294256736.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Antonio Stayed 5 nights in Aug 2025 Verified ### 10/10 Excellent #### Lee May 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Had a great time at the resort, it was beautiful and perfect for days spent at the pool and the beach! ##### Lee Stayed 4 nights in Apr 2024 Verified ### 10/10 Excellent #### Elizabeth Aug 30, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Awesome definitely will stay again ##### Elizabeth Stayed 6 nights in Jun 2022 Verified ### 10/10 Excellent #### Maria Dec 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful place, well maintained and excellent customer service! ##### Maria Stayed 5 nights in Nov 2024 Verified ### 10/10 Excellent #### Michael Aug 2, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved the vacation we will back again. The resort and hotel is beautiful. ##### Michael Stayed 5 nights in Jul 2023 Verified ### 10/10 Excellent #### NAYIBIS Oct 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities And have great vacations people is very happy and the comfort in the hotel is excellent. ##### NAYIBIS Stayed 7 nights in Sep 2022 Verified ### 10/10 Excellent #### María Oct 11, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had a great vacation ##### María Stayed 3 nights in Oct 2022 Verified ### 10/10 Excellent #### Chelsea Feb 11, 2023 Liked: Cleanliness, amenities, property conditions & facilities The property is amazing and the food at every restaurant was exceptional. We had great service all weekend and will be back to visit again. ##### Chelsea Stayed 3 nights in Feb 2023 ## Explore a world of travel with Expedia - [Lodging](?equalTargetTab=tab-0) - [Flights](?equalTargetTab=tab-1) - [Packages](?equalTargetTab=tab-2) - [Cars](?equalTargetTab=tab-3) - [Vacation Rentals](?equalTargetTab=tab-4) - [Things to Do](?equalTargetTab=tab-5) - [Four Diamond Hotel. 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