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Excellence Playa Mujeres - Adults Only All Inclusive

Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

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Private beach, beach massages, scuba diving, snorkeling
Private beach, beach massages, scuba diving, snorkeling
7 outdoor pools, pool umbrellas
Outdoor spa tub

Overview of Excellence Playa Mujeres - Adults Only All Inclusive

VIP Access

Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400

Explore the area

  • Popular LocationMujeres Beach9 min walk
  • Popular LocationPlaya Mujeres Golf Club7 min drive
  • Popular LocationPunta Sam Ferry Terminal7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)44 min drive

Room options

About this area

Punta Sam

Excellence Playa Mujeres - Adults Only All Inclusive is located in Playa Mujeres, a neighborhood in Punta Sam, and is next to a golf course and on a private beach. La Isla Shopping Mall and Miguel Hidalgo are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Occidental de Isla Mujeres National Park and Punta Sam Beach. Garrafon Natural Reef Park and Aquaworld are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Mujeres Beach - 9 min walk
  • Playa Mujeres Golf Club - 7 min drive
  • Punta Sam Ferry Terminal - 7 min drive
  • El Meco Archaeological Site - 11 min drive
  • Norte Beach - 82 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

5-star luxury property in the heart of Playa Mujeres
You can look forward to a free breakfast buffet, an adjacent golf course, and 7 poolside bars at Excellence Playa Mujeres - Adults Only All Inclusive. This property is a great place to bask in the sun with a private beach, beachfront dining, and a beach bar. Treat yourself to a facial, a manicure/pedicure, or a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 10 onsite restaurants, which feature international cuisine and ocean views. The 24-hour gym offers aerobics classes and yoga classes; other things to do include kayaking, snorkeling, and sailing. Free in-room WiFi is available to all guests, along with a swim-up bar and a rooftop terrace.
Other perks at this property include:
  • 7 outdoor pools with pool umbrellas and a swim-up bar
  • Free valet parking
  • An outdoor tennis court, luggage storage, and tour/ticket assistance
  • Multilingual staff, barbecue grills, and a gift shop
  • Guest reviews give top marks for the helpful staff
Room features
All 450 rooms offer comforts such as 24-hour room service and jetted bathtubs, in addition to thoughtful touches like premium bedding and pillow menus.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with jetted tubs and free toiletries
  • 55-inch LED TVs with premium channels
  • Furnished balconies or patios, separate sitting areas, and recycling

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/cafe
  • 7 poolside bars, 11 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Toscana
  • The Lobster House
  • The Grill
  • Barcelona
  • The Flavor Market

Things to do

  • 24-hour fitness center
  • 7 outdoor pools
  • Aerobics classes
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 15 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • Cable/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

93% of travelers were happy with check-in
Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

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Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Yes, this property has 7 outdoor pools.

How much does it cost to stay at Excellence Playa Mujeres - Adults Only All Inclusive?

As of Sep 29, 2022, prices found for a 1-night stay for 2 adults at Excellence Playa Mujeres - Adults Only All Inclusive on Oct 30, 2022 start from $488.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Excellence Playa Mujeres - Adults Only All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Excellence Playa Mujeres - Adults Only All Inclusive?

Valet parking is free at this property.

What time is check-in at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Excellence Playa Mujeres - Adults Only All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, sailing, and more.

Where is Excellence Playa Mujeres - Adults Only All Inclusive located?

Located in Playa Mujeres, this beachfront property is next to a golf course and within a 15-minute walk of Mujeres Beach and Punta Sam Beach. Punta Sam Ferry Terminal and Playa Mujeres Golf Club are also within 2 mi (3 km).

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 825 out of 1000 reviews
5 - Excellent 83%
Rating 4 - Good. 87 out of 1000 reviews
4 - Good 9%
Rating 3 - Okay. 42 out of 1000 reviews
3 - Okay 4%
Rating 2 - Poor. 24 out of 1000 reviews
2 - Poor 2%
Rating 1 - Terrible. 22 out of 1000 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Gabriella
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service for the Excellence resort is unmatched. Everywhere you turn there is a team member with smile who is ready to go above and beyond to make sure you are comfortable. The grounds are beautifully kept and the accommodations exceeded expectations. I could not have asked for a better all-inclusive experience.
Stayed 5 nights in Sep 2022

5/5 Excellent

DAVID E
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. We were treated very well by everyone. Liked the fact that you could always get a seat by the pool. Never had to wait for a table at any of the restaurants. Also liked that we did not have to wear wristbands like at other resorts.
Stayed 7 nights in Sep 2022

4/5 Good

Douglas
Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway for a 50th birthday party. Would go back for a shorter trip with just the wife & I (4-5 days).
Stayed 7 nights in Sep 2022

5/5 Excellent

Madison
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect in every way. Every single staff member we came across was friendly, helpful, and having a good time. The service was perfect, the food and drinks were awesome, and the activities were so much fun. Can't wait to come back!
Stayed 5 nights in Sep 2022

5/5 Excellent

Zachary
Liked: Staff & service, amenities, property conditions & facilities
Beautiful resort, very clean, staff was amazingly welcoming and friendly. 5/5 experience staff service, cleaned our room everyday multiple times a day, refilled minibar when needed and provided alcohol within room, helped with anything needed at resort, even drinks at the pool and offering mixed shots to try, waiters and waitresses are very friendly and enhance the dining experience with their enthusiasm. Room is well designed, pillow menu for desired comfort and bed was comfortable to sleep on. Provided jacuzzi was clean and big enough for 2 persons. Shower big enough for 4 people, rainfall shower and removable showerhead. Many activities throughout the day by the hour to try if you want as well as excursions outside the resort if desired. Kayaking, paddle boarding, windsurfing, are included in the package, but they do offer taxi to isla mujeres and jetskis for extra. Food was good, it was not the most amazing food you may have but it was not bad at all. One of our favorites was having the Mexican fiesta with authentic mexican food and a mexican section at the Toscana restaurant. Chez Isabelle also had great food (fine dine french). A good suggestion is to label which tv channels are english vs spanish just to help finding what we want to watch at night. We had a wonderful experience here and it was definitely worthwhile!
Stayed 4 nights in Sep 2022