Excellence Playa Mujeres - Adults Only All Inclusive

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Private beach, beach massages, scuba diving, snorkeling
Private beach, beach massages, scuba diving, snorkeling
7 outdoor pools, pool umbrellas
7 outdoor pools, pool umbrellas

Overview of Excellence Playa Mujeres - Adults Only All Inclusive

VIP Access

Excellence Playa Mujeres - Adults Only All Inclusive

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400

Explore the area

  • Popular LocationTortuga Beach20 min drive
  • Popular LocationCancun Interactive Aquarium26 min drive
  • Popular LocationAquaworld29 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive

Choose dates to view prices

About this area

Punta Sam

Located in Punta Sam, Excellence Playa Mujeres - Adults Only All Inclusive is next to a golf course and on a private beach. Mercado 23 and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Occidental de Isla Mujeres National Park and Punta Sam Beach. Garrafon Natural Reef Park and Dolphin Discovery are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Mujeres Beach - 9 min walk
  • Punta Sam Ferry Terminal - 5 min drive
  • Tortuga Beach - 20 min drive
  • Cancun Interactive Aquarium - 26 min drive
  • Aquaworld - 29 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • Toscana — 1 min walk
  • The Lobster House — 1 min walk

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Elegant adults-only property on the beach
Catch some rays on Excellence Playa Mujeres - Adults Only All Inclusive's private beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 10 restaurants. All 450 rooms boast jetted tubs and offer free WiFi and free minibar items. Furnished balconies or patios and sitting areas are standard, as are LED TVs with satellite channels.
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

7 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MIILE SPA has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 10 restaurants and 1 coffee shop/café
  • 7 poolside bars, 11 bars/lounges, 1 beach bar and 1 swim-up bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 7 outdoor pools
  • Aerobics classes
  • Full-service spa
  • Kayaking
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Tennis
  • Volleyball
  • Yoga classes

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 15 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch LED TV
  • Cable/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
Excellence Playa Mujeres All Inclusive Adults
Excellence All Inclusive Adults
Excellence Mujeres Inclusive
Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres All Inclusive Adults Hotel
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 1041 out of 1239 reviews
5 - Excellent 84%
Rating 4 - Good. 102 out of 1239 reviews
4 - Good 8%
Rating 3 - Okay. 54 out of 1239 reviews
3 - Okay 4%
Rating 2 - Poor. 22 out of 1239 reviews
2 - Poor 2%
Rating 1 - Terrible. 20 out of 1239 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth time back to this resort. Staff is amazing remembers you when you come back. They are so accommodating. Most all inclusive resorts have below average in my opinion food the food here is above average with plenty of selections. Can’t wait to go back
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is simply amazing. The staff, amen, and food/drinks were nothing less than amazing! I would love to come back here. Oh yes, the Spa was AMAZING, the best I’ve ever had!
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Services, spa facilities, food, events
Stayed 4 nights in Oct 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great resort. Excellent all around. Phenomenal staff who provide the best in customer service. Beautiful property. This is the real deal.
Stayed 8 nights in Sep 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I purchased the Excellence Club, and was given a swim-up room in the loudest part of the hotel. There were people swimming in front of my back patio all day every day. I tipped housekeeping $20 out of generosity and I feel my room was cleaned less and less each day. The grounds were lovely and the EC beach was wonderful, secluded and the beach service was great. Overall, the food was lacking. I struggled to have a truly delicious meal at several of the restaurants. Even the breakfast buffet was lacking. I’ve stayed at the Excellence in Riviera Maya and the food was much better there. Staff were very pleasant. The bartenders at every bar were exceptional. Great pools. The entertainment was entertaining. Great live bands. But something was missing - something that would have made my stay feel luxurious. This wasn’t a luxurious stay. My stay was great, but I don’t think I’d return.
Stayed 5 nights in Sep 2021