“I had a lovely stay at the Staybridges. It’s situated in an excellent location with the tram station a short walk away. My suite was fantastic with excellent sea views and the Katara towers. The suite itself was well equipped, spacious and well maintained. The staff from Honey, Birmila, Zow and especially Torikul the cricket fan who always came with a smile and left my suite spotless. All the breakfast staff were attentive along with security especially with deliveries but lovely to speak to!……
“I would like to raise a concern regarding a QAR 180 minibar charge added at checkout.
We otherwise had a very pleasant stay at Mondrian Doha and were genuinely happy with the hotel and service. Unfortunately, this issue has left us very disappointed.
At check-in, I specifically asked Reception what constituted the minibar. I understood this to mean the refrigerator and its contents, and the receptionist confirmed this. Later that afternoon, I called Reception again to avoid any misunderstanding.……