Ratings based on 179 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Kent, UK

Nice hotel near the botanical garden and El Jardin

Posted Feb 10, 2018
Pros: Its location
Cons: air con
Location: - Walk in caroline park - Visit the botanical garden - visit the museum opposite Botanical garden - local craft market - El Jardin Mall & supermarket
I booked the shuttle to collect me at the airport and I was collected ( paid the driver directly usd 25). No Air con so open the window for a bit of fresh air, lovely welcome with drinks and biscuits. Easy check out Had breakfast outside as in the hotel you should count usd15. Well located in the modern town. Opposite Carolina Park and supermarket Mall El Jardin is just a walk away.
Comment from Hotel Management
Mar 7, 2018 by Rene Paez , Hotel Management
Dear Catherine, We are glad to hear about your stay in our hotel and your experiences. We are happy to hear that you were able to enjoy around our hotel and also indoors. One of our objectives are to make our guest feel always welcome and give them the best experience. We would like to see you again en your next visit. Regards Rene Paez Fajardo General Manager
4 out of 5
by XiaPing

Nice View near the hotel

Posted Nov 23, 2017 on Hotels
Front Disk is helpful. I was there in Midnight, but I can early check in. Great!
Comment from Hotel Management
Mar 7, 2018 by Rene Paez , Hotel Management
Dear XiaPing Thanks for response to this satisfaction survey. We are plaased to hear about your nice experience at our hotel. Please feel welcome in your next visit with us. Regards Rene Paez Fajardo General Manager
5 out of 5
by Nick

Solid business option, but beware of excessive tax

Posted Nov 14, 2017 on Hotels
Good business hotel, right off numerous bus stops that take you straight downtown or El Mariscal. Internet worked pretty well, although there were dead spots in our room, 301, which absurdly coincided with where the desk was positioned.
Comment from Hotel Management
Mar 7, 2018 by Rene Paez , Hotel Management
Dear Nick Thanks for have taken your time to response to this satisfaction survey. We are happy to hear that your stay was satisfactory and it is good to know that you were able to enjoy our service. We will work in improve our services to give you a beteer one in your next visit. We hope to see you soon again. Regards Rene Paez Fajardo General Manager
5 out of 5
by Roger

Nice hotel close to Carolina Park

Posted Oct 23, 2017 on Hotels
Nice room for the price. Good location next to Carolina Park and the Botanical Gardens. Normal city traffic noise. Not many restaurants bars in the immediate vicinity - there are more on the other side of the park, and it's a cheap, short cab ride to Plaza Foch and livelier areas. Only complaint: Hotels.com advertised "free airport shuttle" which was not honored. I don't think this is the hotel's fault.
Comment from Hotel Management
Oct 30, 2017
Dear Roger, Thank you for your excellent comment and rating, your evaluation of our services motivate us to keep improving every day. We want you to think of us as your second home and likewise we hope to have you back very soon. Best regards, Rene Paez Fajardo General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from FL

Clean Hotel, Polite Staff, & Majestic View

Posted Oct 23, 2017
Pros: Cleanliness.
Absolutely a must stay place and is perfectly in the center of Quito. Staff speaks english and are very helpful.
Comment from Hotel Management
Oct 24, 2017 by Rene Paez Fajardo General Manager, Hotel Management
Dear Anish, Thank you for taking the time to answer our survey and give us such a gratifying rating. We hope you have felt at home and come back soon. Best Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2017
Nice hotel, excellent location, affordable, even the hotel recently changed its name (before they named Howard Johnson), they conserve the good service and they are customer oriented
Comment from Hotel Management
Aug 29, 2017 by Rene Paez Fajardo , Hotel Management
It is rewarding to receive comments like yours, your opinion motivate us to keep improving the service that we provide, it will be our pleasure to assist you. We are looking forward to host you again in a near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from pv

Hotel is great !

Posted Mar 29, 2017
Close to many dining and sightseeing locations. Awesome park to exercise at walking distance.
Comment from Hotel Management
Mar 31, 2017 by Rene Paez Fajardo General Manager , Hotel Management
Thank you for your good comment, we hope to see you again. Best Reguards,
5 out of 5
by Carlos

First Good Impression

Posted Feb 11, 2017 on Hotels
Excellent customer service, good food, great price and centrally located. Overall, a great hotel for business travellers.
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear Carlos, We would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assist us through our continuously process of improvement. Thank you so much for your kind remarks commending, please know that we value your patronage, and we look forward to serving you again in the future. Kind Reguards, Rene Paez Fajardo Gerente General
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good

Posted Nov 20, 2016
Is good confortable clean good staff service price for food afortable needs building a Litlle old
Comment from Hotel Management
Feb 21, 2017 by Rene Paez Fajardo General Manager , Hotel Management
Dear Andre, Thank you for your good comments, it is a pleasure to us if you want to come back to our Hotel. Hope to se you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Hotel is close to hop on hop off bus.

Posted Sep 14, 2016
Pros: Location
Cons: Outside noise through bathroom windows, so you need to close the bathroom door at night. But keep in mind this was just our room's location.
Location: Hop on Hop off bus Cable car to top of mountain. Not far from airport, especially since it avoids the crowded old town core.
We were only 2 days in Quito. So I would recommend this hotel. Only 30 minute drive from airport, $25. Only 30 minute taxi to Teleferico cable car, $8 Only 10 minute walk to tourist bus. I highly recommend the night bus tour.
Comment from Hotel Management
Feb 21, 2017 by Rene Paez Fajardo General Manager , Hotel Management
Dear Robert, We would like to thank you for this feedback and for your preference to our brand. Your opinion certainly assist us through our continuously process of improvement. Thank you so much for your kind remarks commending, please know that we value your patronage, and we look forward to serving you again in the future. Kind reguarts