- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are well maintained. The front desk staff was horrible! I waited in the lobby for 20 minutes to check in and called the hotel a million times thinking someone would come to answer the phone but they never did. She didn’t apologize for the wait and didn’t greet me. Gave me a wrong room and I had to tug luggage down the carpeted hall twice, sweaty and exhausted after waiting at the airport for 3 hours for a flight that got canceled. When I got back to the front desk she was on the phone. She didn’t even look at me. After another 10 minutes, still on the phone she said I gave you the wrong room, no apology. Finally got to the room and it was hot and humid. The thermostat said 65. I called the front desk 10 times no answer. I went to shower but there was hair on the counter and sink so I didn’t. Went to front desk no one there. Waited 10 minutes and nothing. Back to the room and decided to get ice. The cabinet with the ice and microwave was filthy!! Gross and dirty. I went to sleep and left at 6am to get the heck out of there. Horrible experience. Do not go there, ever!!