Rancho Cerro Colorado Vacations from $1,904

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.

I absolutely love Casa Doura! ❤️ Every time I visit, I choose to stay here. It’s such a beautiful and welcoming place, and I always have a wonderful experience. It truly feels like a home away from home. I highly recommend it and can’t wait to come back again! ⭐️⭐️⭐️⭐️⭐️

This was our second time staying there but this time was unpleasant stay. When we first got to our room the door wouldn’t close since the door frame was broken, toilet handle to flush was broken, our fridge was dripping water. Had to wait in the room until they fixed it which caused us to miss some of our scheduled events. Then we had no water in three different times, could not shower or use the toilet. Water went off while already showering which caused me to slip and fall, had to have stitches in my elbow. After this could no longer enjoy any activities, and pay for medical expenses. When they were informed of all these inconveniences, they didn’t want to cover any of my medical expenses. Unsure if will stay here again, their lobby and food area very beautiful but their rooms need to be upgraded and kept up. We had a large group and everyone complaining about issues with their rooms. Really disappointed and will no longer recommend anyone to stay here. On the positive side Our cart guy #38 was excellent, always very helpful & informative, with great customer service.

Pueblo Bonito Montecristo is a truly extraordinary experience and value! Our party of six included two preteens. They loved the private pool included in our three bedroom villa. Our concierge, Kia, was an absolute delight. She explained, she executed and was charming throughout our stay. She made reservations, provided advice and generally guided our stay with zero bumps The villa was spotless and housekeeping was executed flawlessly and invisibly. Room service brought our requests with dispatch and always a friendly greeting. No matter the hour, snacks, wine, coffee, etc were always available. Restaurants are excellent, and our visit to sister property Rose' for brunch was a huge success. Service at the pool bars was fast and friendly as was poolside dining. There are add on options in a couple of venues but our party never even inquired, the all inclusive choices were excellent. Our in house transportation arrangements were first rate and our granddaughters really enjoyed their first limo rides. Shuttle service around the massive Montecristo grounds required only very short waits after calling. The most overwhelming characteristic of this stay for us was the good humor and incredible poise, friendliness and charm of every single staff member we encountered. From wait staff, shop clerks, drivers, even the landscapers! Our first trip to Baja and Montecristo could not have been better!