9/10 Wonderful! (1,050 reviews)
Our Villa was clean, well-appointed, had plenty of storage, and was overall very comfortable. My only complaint is not necessarily directed at the Wild Oak staff, but more so with Hyatt. I was pitched to join the Hyatt Club 4 times. After check-in at the front desk, I was directed to visit the concierge desk to pick up my "welcome packet," which contained bracelets to be worn around the resort and pool towel cards. I had noticed the couple sitting at the desk for close to 20 minutes while waiting to check in. I told the woman at the front desk that I had been traveling all day, was anxious to see my son, and was not interested in being "sold". Hyatt called my house before we left for our trip. They called the room 2x, reminding us to visit the concierge to get the damn welcome packet. I told them to go ahead and hold it hostage. How many times do I have to say no?
Reviewed on Oct 15, 2025