Ravena Vacations from $431

Rooting for them to make a go of this recently renovated hotel, but the experience was not what one would expect from a 4-star hotel. We had a corner room on a busy street and there was a lot of street noise that could be improved with double-paned windows. The room needed dusting, there was no bath gel in the shower, the walls are thin so could hear our 'neighbors', the kitchen floor needed a sweep, not terrible, but not without crumbs, and worst of all was the refrigerator which was very dirty. There was a slight smell of cooked food as though someone had been eating in there recently.

During our stay, there were not enough staff to provide the level of service promised. It often happened that only one person was simultaneously at the reception, handling check-ins, and at the bar, taking orders for drinks and food, thereby creating a line. At breakfast time, they ran out of a variety of granola and plates, so we had to eat from cups. There was no hot milk or other option to warm it up. Also, the bikes were broken, and we were promised they would be replaced soon. We stayed for 3 nights, but it didn’t happen, so we were upset. We really counted on those bikes. Overall, it was a brilliant place, but the service and organization could be improved to better match the stated price.

Nothing additional to add

Loved the lodge, beautiful grounds and convenience to downtown Lake George. Only con was that our lodge was near the maintenance shed, which at times was quite loud. This was a slight annoyance. Wouldn't stop me from booking again

I liked the record player and the room was clean and comfy. Coffee and pastries were waiting by the door in the morning. Checking in, the battery was dead in the room lock. Had to wait 30 mins for service to arrive. The shower floor was dangerously slippery! An accident waiting to happen. Was unable to connect to Wi-Fi after multiple tries.