Ratings based on 136 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel - Great Stay

Posted Sep 21, 2017
The Best Western Cotton Tree Inn in Rawlins was a nice surprise. The lobby area was very attractive and the lady at the front desk was very friendly and helpful. I liked how our room had an outside door and an inside door - it felt very safe and we were able to park right outside the room. The room has a king bed, with a microwave and refrigerator. The bed was very comfortable and the room was very clean. A nice addition to the hotel was the restaurant inside the hotel. We ate dinner there and the meal was excellent and very affordable. The waitress was a pleasure! Breakfast was good - a normal continental breakfast - but plenty to get us back on the road. The gentleman in charge of the area was very nice and accommodating. A great night's stay - all the way around!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Stop off of I 80 for road trips!

Posted Sep 14, 2017
Great stop off of I 80 for road trips! Friendly! Clean! Pool! Nice Breakfast!
Comment from Hotel Management
Sep 18, 2017 by Casey S, Hotel Management
Thank you for the great comments! We are glad that you had a terrific Stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from KY

Trip across the country

Posted Sep 1, 2017
We had a very good experience at this hotel. Staff was friendly, food was good, and of all the hotels we stayed at traveling 2600 miles this was the best!
Comment from Hotel Management
Sep 1, 2017 by casey s., Hotel Management
We appreciate your great Review, and comments! We hope that you come and see us again, soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2017
Cons: The parking lot needs a make over.
Came to see the ECLIPSE in Casper. The coffee at the Sinclair across the street was Very Good.
Comment from Hotel Management
Aug 28, 2017 by Casey S, Hotel Management
Thank you for your comments! We are glad that you shared the Eclipse experience in our area!
5 out of 5
Recommended
for Everyone
by A verified traveler from C

Wonderful Stay!

Posted Jul 16, 2017
Staff was so friendly, rooms so clean and seem new, great breakfast options, great pool.
Comment from Hotel Management
Aug 28, 2017 by casey s., Hotel Management
We are glad that everything was great! Thank you!
1 out of 5
by A verified traveler

horrible barking dogs next door.

Posted Jul 4, 2017
I never call the front desk ,for any stays. I had to call the front desk three times for this one visit. Our first room had an air conditioner so loud you couldn't talk over it ,let alone sleep. That was the first call. They moved us to another room. About an hour after ck in ,some people moved in next door with a service dog. It was not a service dog. It was left alone and barked and barked. 2nd call to front desk. They said they were sending someone to locate the barking dog. 20 t0 30 minutes later, 3rd call to front desk. I was told they had located the owners and they were returning to their room to quiet the dog. Next morning same thing. I was told when I checked in this was a no dog hotel. Then I was told this did not include service dogs. This was no service dog, they go everywhere with their owners and are trained not to bark. While I was talking to the manager she could hear the dog barking through the phone and admitted it couldn't be a service dog for the above reasons. She ask if we wanted to move and I said we had already moved once and we already dressed for bed and trying to sleep. They did not move the annoying neighbor even though we were there first. They offered no monetary compensation, just week apologies, not backed up by anything. In my mine we should have had some sort of compensation for such a lousy nights sleep.
Comment from Hotel Management
Sep 1, 2017 by casey s., Hotel Management
Thank you for your detailed comments. Apololgies for the issue that you encountered with the loud pet, next door. We appreciate your comments very much, and will go over such situations/.responses with our Staff, as a Training Opportunity. Thank you again, for your patience & details.
2 out of 5
by Jason

Old

Posted Jun 23, 2017 on Hotels
The facility was outdated in the portion we stayed in. The photos were of the new addition. There were not a whole lot of activities in the general area as it appears this is a contractors and not a family location.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 20, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Overland Park, KS

Posted Jun 13, 2017
Location: Old Wyoming State Penitentiary & Museum. Very worthwhile tour.
Enjoyed everything about this place. The room quality was excellent.
5 out of 5
by Robin

Posted Jun 9, 2017 on Hotels
The hotel was nice, clean and friendly. The neighborhood looked a little run down at night but actually felt charming in the day light. Hotel was newly remodeled inside. It was pretty nice. Staff was super friendly and helpful