Very disappointing, considering the price
Posted Aug 22, 2016
We went online and found a number of Rawlins motels. Most were in the less than $100/nite range. But this one, Best Western, stood out at $140. Wow, we said, let's splurge! What a joke. To enter our first room, 149, we went thru a small entrance that stunk to high heaven. Checked into the room and went to get something to eat. Came back and then the room also stunk. So we informed the desk and suggested they had a sewer problem. "Oh, no she said. It is probably the dumpster!" What kind of management would allow a problem to continue and not address it. And then she said, "Is the room still in rentable condition! Obviously she and management could care less about the room condition, just get it rented and get those $$$. They moved us to 142 which was ok: large but very old and not worth the high rate for Rawlins: chipped bath tub, generally in need of painting, locks did not work right, etc. And then what does it say about Best Western except that their standards don't count, only sign up the biggest motel to again, get those $$$. Guess the Best Western label means nothing. 4 of 5 rating? Don't think so!