When we arrived, there was no one to greet us. A key and room number for several guests was left on the desk. We went to our room and found that the window AC was broken and there was a box fan on the floor. We found a janitor and said it didn’t work for us and he tried to tell us the owner was out shopping for a new AC UNIT. He called the owner who said he’d call back in 5 minutes. When he called back, he agreed to move us to a different room. Carpet was nasty and filthy. Beds ok. But why would they put us in a room with a broken AC unit when they had a room with a working unit available? Also, the first room’s AC unit was not replaced while we were there for 2 nights. We stayed because nothing else was available near Roosevelt National Park. After this problem, no one representing the hotel ever contacted us and no one was available to talk to when we checked out. Not recommended! With our original check in paperwork was an envelope for housekeeping. None experienced.
Reviewed on Aug 2, 2026
