红鹿市政厅

Extremely disappointing experience. 1. At 10:40 in the morning, one staff opened our room’s door using his master key, without our consent or knowledge. He claimed that a lock repair was scheduled for our room, but we never ever asked for that repair and our key card worked well without any problems. I was sleeping on the bed and one stranger opened the door and tried to come in. Although I verified that staff’s identity with the front desk, they said he was indeed their man and apologized. Nevertheless, this problem still reflected unprofessional and poor management of their staff and working procedures. This was absolutely not acceptable and ridiculous! 2. Their room service was upon “request” before 10 AM. So after we came out on the second day of our stay, no room service was provided. When we came back to the hotel in the evening, what we saw was exactly same as when we left. I did hang don’t disturb signs on the door because we wanted to get up later. Does don’t disturb represent NO ROOM SERVICE on that day? Still, poor management and service. 3. I booked a room with a sofa bed. But that room was very small, and the “sofa bed” was actually a two-people sofa, not a bed! Overall, this was a very disappointing and unsatisfactory living experience. I always choose living with Sandman for all my travels. This experience is definitely the worst! Avoid this hotel to people who don’t want to be invaded when they’re sleeping, living without room service and downgraded!

Check in was easy, however our room smelled terrible and the bed and pillows smelled of the previous guests. The pillows overwhelming smell of body odor was so bad we had to put them outside during the night. The quilt smelled and the smell was so intense it would wake us up. We were unable to do anything about because we went to bed late that night. They came and did a room “re-cleaning” but I am at this point doubting it was even cleaned the first day. We literally slept in someone else’s sheets. After the cleaning the second day I attempted to use the yoga mat and it had a huge dirty, crusty brown spot on it. Yes, they replaced when I sent a pic but overall they said they could really not do anything for us because we booked through Expedia. Overall, will not return. The staff was responsive, but offering me a 30% discount for my next stay doesn’t compensate for sleeping in someone else’s filth. We had to have them supply a diffuser to get rid of the smell on the room even after their “re-clean”.