Holiday Inn Express Richmond - Midtown, an IHG Hotel

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Seasonal outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board

Overview of Holiday Inn Express Richmond - Midtown, an IHG Hotel

Holiday Inn Express Richmond - Midtown, an IHG Hotel

3.5 out of 5

3.7/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
2000 Staples Mill Rd, Richmond, VA, 23230

Explore the area

  • Popular LocationArthur Ashe Athletic Center5 min drive
  • Popular LocationJoseph Bryan Park Azalea Garden8 min drive
  • Popular LocationShort Pump Town Center12 min drive
  • AirportRichmond, VA (RIC-Richmond Intl.)20 min drive

Choose dates to view prices

About this area

Richmond

Located in Richmond, Holiday Inn Express Richmond - Midtown, an IHG Hotel is in the suburbs and near the airport. Virginia Museum of Fine Arts and Altria Theater are cultural highlights, and travelers looking to shop may want to visit Broad Street and Carytown. Looking to enjoy an event or a game while in town? See what's happening at Richmond Raceway or Arthur Ashe Athletic Center.

What's nearby

  • Carytown - 3 min drive
  • Arthur Ashe Athletic Center - 5 min drive
  • The Diamond - 5 min drive
  • Joseph Bryan Park Azalea Garden - 8 min drive
  • Short Pump Town Center - 12 min drive

Restaurants

  • Krispy Kreme — 3 min walk
  • Crazy Greek — 4 min walk
  • Cook Out — 6 min walk
  • Travinia Italian Kitchen & Wine Bar — 10 min walk
  • Shagbark — 12 min walk

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond Intl. Airport (RIC) - 20 min drive

About this property

Holiday Inn Express Richmond - Midtown, an IHG Hotel

3.5-star hotel near the airport
Holiday Inn Express Richmond - Midtown, an IHG Hotel provides amenities like free breakfast and free WiFi.
You'll also find perks like:
  • A seasonal outdoor pool with sun loungers and pool umbrellas
  • Free self parking and extended parking
  • A 24-hour front desk, express check-out, and a front desk safe
  • Meeting rooms, a ballroom, and multilingual staff
  • Guest reviews say good things about the breakfast, helpful staff, and location
Room features
All guestrooms at Holiday Inn Express Richmond - Midtown, an IHG Hotel include perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and safes. Guest reviews highly rate the quiet rooms at the property.
Extra amenities include:
  • Bathrooms with free toiletries and hair dryers
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, mini fridges, and microwaves

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • 1 restaurant
  • 1 bar/lounge
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Renovated entire property - January 2019
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • Cable channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from June to August
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn I 64 West End
Holiday Inn I 64 West End Hotel
Holiday Inn I 64 West End Hotel Richmond
Holiday Inn I 64 West End Richmond
Holiday Inn West End
West End Holiday Inn
Holiday Inn I 64 West End
Holiday Inn Express Richmond Midtown
Holiday Inn Express Richmond - Midtown, an IHG Hotel Hotel
Holiday Inn Express Richmond - Midtown, an IHG Hotel Richmond

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 268 out of 858 reviews
5 - Excellent 31%
Rating 4 - Good. 271 out of 858 reviews
4 - Good 32%
Rating 3 - Okay. 145 out of 858 reviews
3 - Okay 17%
Rating 2 - Poor. 102 out of 858 reviews
2 - Poor 12%
Rating 1 - Terrible. 72 out of 858 reviews
1 - Terrible 8%

3.8/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased to find the hotel was a clean modern facility located in a nice neighborhood. Room and lobby were excellent. Complimentary breakfast was was delicious.
Stayed 2 nights in Nov 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very generic interior. Reminds me of a college dorm room. Clean and easy. Rooms small.
Stayed 1 night in Nov 2021

2/5 Poor

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Only One elevator working. Trash in hallway for two days. Water pressure in shower almost non existant
Stayed 2 nights in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good place to stay, I was visiting my daughter at VCU so it was very convenient. It was a little loud at night being off a main road but not a deal breaker
Stayed 1 night in Nov 2021

2/5 Poor

Traveled with family
Disliked: Property conditions & facilities
Overall, the property was what I expected from a Holiday Inn. Location worked for what we needed it for, continental breakfast was as expected. Staff was not welcoming and pretty rude. The major problem I had with this hotel was the elevators. The elevators looked and sounded very old, definitely not up to code (did not have inspection paper). VERY LOUD AND SQUEAKY. Our room was on the 6th floor, 2 rooms down from the elevator. All night long we could hear the screeching elevator and did not sleep because of it. Beds were also super uncomfortable. We had a room with 2 queens. One was like you were sinking off the side the whole night, the other was hard as a rock. I haven't had an issue with Holiday Inns in the past, but because of this experience I would not stay at one in the future.
Stayed 2 nights in Nov 2021