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"The hotel was very clean and nicely designed. The bed was comfortable. No complaints except the phone was dead when I tried to call desk. I informed the front desk and he said to tell housekeeping. Isn’t that your job? The phone never got fixed . I asked for more coffee such we got but no extra cream. Otherwise all was good."

"Two beds one chair that tipped back way too much. Beds where to high for my short handicapped wife. But I slept good after driving 11 hours that day."

"Great Loved the stay Great job"

"All good"

"Pictures do not represent what you get!! Very deceiving. Hotel needs a remodeling!! "

"Great location"

"Issues started when we had great difficulty getting in to our room due to a loose key card fixture. Problems continued when (after a 11hour drive) i had a cold shower due to NO HOT WATER. The shower handle was broken, spinning around without creating and hot water at all despite letting water run 10 minutes. We tried to call the front desk, but the phones weren’t working either. When my husband went down, they wanted to offer another room but none available. Final straw was a cold breakfast- eggs, sausage etc cold. Needs to say, we cancelled our other nights there. "

"I like that there was a store to buy gifts in lobby. I like that there was a Starbucks in lobby and a restaurant on first floor. What I didn’t like was the Elevator broke down when I was in it with some other people and I got scared but we all were able to get out and told a worker what happened and he was able to bring us to our appropriate floors on his elevator. That night the elevator got fixed and it was fine the next day. All and all I loved the hotel and would stay there again."

"The hotel is a cool concept and really gets into the vibe of Rocky Top. However, for the price per night ($540!) I expected more. The showers were dirty, the window air unit was a total nightmare and whistled ALL NIGHT LONG to the point none of us slept. There was no water for sale at the desk, only coke and beer. The parking is a bit challenging, as you have to drive down an alley to get to the hotel and then do a 20pt turn to get into the check in area. I felt sorry for Valet because they had NO place to put the cars. Overall, it was fine - hence my 3 star rating - but prob won’t stay here again. "