8.6/10 Excellent! (1,003 reviews)
Did not eat breakfast at the property. The room was quite and clean all staff were very pleasant and helpful except an Irish lady who was very negative and unhelpful. Guests are away from home and want to relax and have a pleasant time instead of dealing with negativity. We arrived at the front and I was asking the nice lady about check out time , which the unpleasant lady dropped into the conversation and provided information in a very unpleasant and unwelcoming manner. We got to the room called down for an item from housekeeping which she took the call and was unpleasant and abrupt again and never received the item. Around 10 pm the evening shift fellow was very pleasant and took care of the issue. The next morning the unpleasant lady proceeded to tell me that my credit card declined which was her error and never took responsibility for not getting the request done the day before with housekeeping. She should not be at the front dealing with guests. Our stay was Saturday Nov01, departed Nov 02. Thank you
Reviewed on Nov 5, 2025
