- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the most miserable experience with hotel staff in my whole life. I travel abroad at least 5-6 times/year, and I have been doing this for over 2 decades. However, I have never been treated so bad. The hotel looks like a dungeon and the staff is strange, unfriendly and manipulative. They only focus on charging you inappropriately. I made a special request for two twin beds in advance (traveling with my brother), which they accepted. However when I arrived they told me they only have one double bed, and I should be thankful for it. Even though my confirmation showed my special request in writing, the front desk lady said, her reservation doesn't show it, so too bad for me. They also said I should have figured this out from the photo. I cancelled my room immediately, however they still charged me for 6 nights. Hotels.com tried to get my money back unsuccessfully. When I called the owner he blamed it on expedia.com, (it was impossible to see the connection). They also tried to charge me cash for city taxes, saying they cannot use the credit card machine, even though they did use it to charge me for the room. They refused to give any receipts or to respond to emails. A few friends continued to stay there after I left and they felt afraid of the staff. They would enter their room anytime without notice. They also forced them you to live the room key with front desk while staying there, so they can enter any time. Bizarre all the way!!!!