2/5 Poor
robert, wales
Sep 23, 2018
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
a short break ruined
we had booked a break with expedia the hotel we had booked cancelled our reservation two weeks before leaving, expedia booked us into le finestre sul vaticano, I used the expedia site to message the property with our arrival time. We arrived to find no one there and the phone went straight through to answer machine I left a message but got no reply. We tried expedia but they do not reply for up to 48 hours, we were walking to find another hotel when I recognised a bar off the hotels website so we spoke to the barman who immediately phoned the hoteliers mobile. He told us to go back and we were checked in after waiting over four hours on the street they tried to charge us again even though I had paid expedia, as far as the place goes the room was dirty used cotton buds and rubbish in the bedside cabinets the shower was intermittent we never knew if the water would be hot. the towels were not changed in four nights or the rubbish bins emptied we never met the owner so say how helpful he was it ruined the holiday for us and we would never stay there again.
Stayed 4 nights in Sep 2018
