“Sadly, things did not go well. Room not ready. Waited 1 hrs- given room key for occupied room. In suite, couch very old and dirty, and if one sat in it, almost ended up on floor. Remainder of furniture old. No bath robes in room - told to go to front desk to get them. Room not cleaned on second day of 2 day stay. With our issues, staff were not helpful, and not really polite”