“One of the main reasons we came from my wife’s birthday was to come back and use the hot tub on the roof and the one next to the pool. We’ve been here several times and there was never any issues, but this time both hot tubs were not functioning as they should and were barely warm.
There were issues with check-in and checkout as as well, but the room was not ready on time and then promising us at 1 PM checkout to compensate for the late check in, and then threatening us with a $50 fine if we……