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Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 563 out of 974 reviews
5 - Excellent 58%
Rating 4 - Good. 252 out of 974 reviews
4 - Good 26%
Rating 3 - Okay. 93 out of 974 reviews
3 - Okay 10%
Rating 2 - Poor. 46 out of 974 reviews
2 - Poor 5%
Rating 1 - Terrible. 20 out of 974 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.2/5

Amenities

4.5/5

Property conditions & facilities

2/5 Poor

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I called to see if they’re rooftop pool is heated and they said it is till 82 degrees. Upon arrival we were told the heater is broken so the water wasn’t swimmable. There was no jacuzzi so this was disappointing. There’s also no parking and valet is 52$ a night. Ended up paying 600$ for two nights.
Stayed 2 nights in Jan 2022

3/5 Okay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel room was clean and comfortable but very small and is in need of some upgrades. The hotel does not offer room service which would have made the experience a lot better, especially because it was raining during our stay and we had to leave the hotel for all of our meals. The only restaurant attached to the hotel is a high-end trendy steakhouse. We attempted to dine and have drinks at the rooftop bar, however when we arrived at the time they were supposed to be open, there were no staff members there. The staff for the most part were friendly.
Stayed 2 nights in Dec 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very walkable to Balboa Park and Gaslamp. However there are not any vegan options at STK which is disappointing when you travel to the city known for Vegan food. Gaslamp district also very limited on Vegan food options. Property is nice overall.
Stayed 6 nights in Dec 2021

5/5 Excellent

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern concept, nice layout, comfortable
Stayed 1 night in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very upscale modern. Easy check in. The outside street noise level was extremely loud until 2am. Not much sleep was had.
Stayed 1 night in Dec 2021