San Lorenzo Cacaotepec Vacations from $589

It’s was fantastic and I hope this family all the best. We stayed when they had just opened but they did not charge us correctly (over charged) and there was no water NO water in our second room. All in all though they were very friendly and after all it is Mexico - so go with the flow.

Great location and food

Don’t let the outside of the hotel regret booking at the place. The hotel is very modern and well kept . The stuff is absolutely nice and helpful the location couldn’t better right in the middle of everything. Definitely a place to stay in my next visit. The Adults only is the cherry on top

The grounds were beautiful and well maintained, our room was very clean, and the breakfast was wonderful. Overall, we had a good stay, but we likely wouldn't return because several of the advertised amenities (which were a major reason we booked this hotel) were not actually available. We stayed for three nights and were never able to use the hot tub because it was colder than the pool. After mentioning it to staff, I was told to let them know the next morning and that it would be ready by that evening. Unfortunately, that never happened. The complimentary shuttle was another disappointment. It was advertised as an amenity, but every time we requested it, we were told the driver wasn't available. The only solution offered was to call us a taxi. After expressing that this wasn't acceptable given the advertised service, the hotel agreed to cover one taxi fare. Since the hotel further out from the Centro, this made for quite a bit of unexpected transportation expenses. I also left feeling that asking questions or bringing up concerns was more of an inconvenience to staff than something they genuinely wanted to help resolve. As someone who works in hospitality, I understand that unexpected issues happen. What matters is how they're handled. For a 4-star hotel, I expected more proactive communication, follow-through, and service. While there were certainly positives, the unavailable amenities and lack of resolution ultimately made the stay not worth the price.

This is a gorgeous and very clean hotel. The staff is exceptionally attentive! I have never felt so pampered. Breakfast was delicious. Very family friendly! We will be back.