San Miguel I Vacations

Only gripe is with the insurance. We missed a flight due to mechanical issues with plane. Couldn’t stay the first night. No refund. It was more or less marketed on your site that it would cover unplanned issues. It was not covered.

It was an absolutely wonderful hotel!!! A boutique hotel, so fairly small which made it very quiet and peaceful. Our room, a king ocean view with a small pool ( I think all the rooms have their own pool) was just beautiful!!! Staff was awesome! We loved it so much we extended our stay 2 more nights and were still here!!! We will be back for sure🤗

The location is beautiful!!! The room is also great, perfect get away for a relaxing time. The food and drink were all delicious. The staff was king and helpful, and attentive. The ruins are a short walk, and you are surrounded by nature, no stores no cars, just NATURE!

I recently stayed at Alea Tulum, and overall, it was a delightful experience. Positives: The hotel itself is stunning, with elegant décor and a welcoming atmosphere. My room was impeccably clean and well-maintained throughout my stay. I particularly appreciated the daily replenishment of the minibar, which added a nice touch of convenience and luxury. The standout feature of hotel is undoubtedly the staff. They were the most amazing team I've ever encountered at a hotel. From the warm welcome at check-in to the attentive service throughout my stay, they went above and beyond to ensure my comfort and satisfaction. Negatives: Unfortunately, there were a couple of issues that impacted my experience. On the first night, there was no electricity in the area, they have a generated so we could use the basic things, but not the A/C in the room. While the staff were prompt and professional in addressing the situation, it was an inconvenience after a long day of travel. Additionally, while the breakfast offered a fantastic selection of delicious options, the service was quite slow. It took much longer than expected to receive my meal, which was a bit frustrating, especially on mornings when I had a tight schedule. Overall, despite the initial hiccup with the electricity and the slow breakfast service, my stay at was amazing. The clean and comfortable room and exceptional staff made for an made for an enjoyable visit. I would recommend this hotel

This hotel is perfect for relaxation. We stayed in the jungle pool room. It was beautifully designed, very clean, the bed was SO comfortable, and the air conditioning was always on and easy to control. The grounds were just gorgeous and quickly felt like home! Furthermore, the restaurant... I can't say enough... it was my favorite meal and cocktail experience in Tulum (and we ate everywhere, Nomade, BeTulum, Hartwood, etc.)! Everything we tried, from breakfast to the fish tacos to the margaritas, sangria and lemonade... it was all incredible. Everyone who worked there was so nice and attentive, and really went out of their way to make sure we were having a great experience. I've already started recommending it to friends, and would easily stay here again. Thank you!