2/10 Terrible
Mohammedjawad
Traveled with partner
Jul 6, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Terribly managed property. Prices not worthy of value received. I didn’t like my original room so I upgraded and had to pay upfront and nonetheless it was not ready by check in time, yet they wanted me to wait several hours more had I not argued. Worse than that was the temperature of the rooms which was kept warm out of some voluntary targets (I could never sleep as a result). They claimed it was sustainability related law, but I called other hotels in Ibiza to verify and those other hotel said I can set the temperature of my room to whatever I want at their properties. Pool was beautiful, but adorned with dated and dirty furniture. Cleanliness was an issue throughout the hotel actually. Also in relation to the pool, it was crowded by non-hotel guests which had to only pay a small fee to enter and take up all the space and beds away from the guests that were paying a fortune to this over priced hotel. Wait staff in restaurants and pool side were friendly but bad at actually serving, as orders were ALWAYS either very late or wrong.
Mohammedjawad
Stayed 5 nights in Jun 2024