Lovely hotel & location,great room,but pretty poor service overall for a five star hotel.
Room:Superb overall and very clean,but little things let it down to make it not feel 5 star.For >€500/night,everything should be perfect.It was a bit too design over substance.For example:
-The Nespresso machine had generic non-Nespresso capsules that are cheap & poor quality.
-The mini-bar's "Premium" drinks included Don Papa rum - the antithesis of premium & was €22.
-Only one side of the bed had a bedside table.
-The shower,whilst very nice,had a huge open window that anyone could see into from down below,so you have to pull a blind down,which destroys the image/look of the nice shower.
-Several lights had auto-sensors to switch them on.But if you are getting up in the middle of the night,these lights wake up your partner & stay on for 5minutes or so.
- A lack of draws in the room-4 small ones in total.
The reception/concierge were amazing.
The breakfast staff varied from friendly & helpful to completely disinterested & surly.At all times were slow & often we asked for things & they did not arrive.
Epic restaurant never had enough staff & was always very slow & tedious.
Food:Not bad,but seriously overpriced & poor value.€206 for 2 burgers,2 bottles of house wine & 3 Baileys!Big issues with flies on uncovered food at breakfast buffet(€50 each)&bars ran out of several drinks.
Overall, we won't go back.Too pretentious&the service is not good enough.Poor value!