1/5 Terrible
Bryan
Traveled with family
Jul 28, 2022
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Hilton, this was a very disappointing stay. The first room we were given smelt like cat pee. After notifying staff, we were given another room. However, how did the cleaning staff not notice this, and why didn’t they notify management?
One morning, we were eating breakfast at the hotel, and one of our family members joined us. She asked the server for a fork, and he refused to give her one, telling told her they were going to close soon. He also told us we had to move tables so they could clean ours. We pointed out that there were at least 5 other tables that could’ve been cleaned first. This would’ve allowed us to finish our breakfast before he cleaned ours. His response was to just stand there behind us with his eyebrows raised. So, we moved to the bar area. That young man needs a lesson in manners.
The hotel entrance and hallways are hot. The room wouldn’t stay at a consistent temperature. The general appearance of this Hilton is dirty, and it has stains on the carpet.
Parking is a nightmare. They charge guests 7 dollars per day, but do not have enough parking spaces to accommodate guests. Two nights, I parked outside the parking lot due to lack of space.
Overall, this hotel needs a deep clean, and they need to train their staff. Manners and cleanliness are lacking.
Stayed 5 nights in Jul 2022