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"good"

"Very convenient for Carlisle railway station. The room was very clean and functional, although the temperature control didn't seem to work. The rooms at the rear are the quieter ones and will be allocated if available (and requested in advance). The choice of items at breakfast was very good. All the staff I met were very friendly and helpful."

"Great hotel, lovely staff and would recommend"

"A welcoming and helpful check-in at this stunning Victorian hotel right next to the train station and shops. The rooms were spotlessly clean and cosy with comfy beds, full of amenities. The staff were friendly. Thanks again! (also for storing my mountain bike) :)"

"Had to pay extra for using the spa facilities however we went down twice during our stay and you could have just walked straight in. Didn’t check if we had paid or not."

"Quiet and restful nights of sleep despite being a motorway services- you couldnt hear any traffic noise at all from the hotel. Staff were very friendly. No breakfast pptions but part of motorway services complex, so amenities nearby for any basic needs. We were perfectly happy with our roomwith rehard to location, cleanliness, facilities etc but a few small issues as follows: No floor mat for the bathroom -only a slip mat for in the shower, so although you could use the shower mat in the shower there was nothing to stop the floor from being wet and slippery when you got out! No glasses only mugs for drinking (always find it handy to have glasses for the bathroom or for a drink of water if youve been using the mugs). Also on this occasion the mugs had a strange coating/taste of dishwasher soap/salt when we had our first drinks, so had to throw them away, wash up our mugs ourselves, and make ourselves a new round of drinks. These minor issues did not spoil.our stay or affect the quality of the accomodation and we would.happily stay again in this friendly hotel as it was a very convenient location for us to visit family When we asked for our room to be made up they cleaned the bathroom and replaced towels, toilet rolls etc but didn't make our bed or give clean mugs/spoons etc. This wasnt a big issue for us, but some might have liked a little more attention to detail. "

"Staff were very friendly, rooms were a great size, comfy beds, lovely fresh breakfast - I will definitely be back, and I will recommend it to others too."

"Basic clean accommodation. Excellent host a genuinely friendly good man, nothing was too much trouble. Full English breakfast was included and was spot on. Very hard to fault for the price. Parking is remote from the property and is in a private car park. It looks a bit shady but 2 motor bikes were there overnight without issue."

"Gorgeous property. Delicious food. The barmaid, Chantal, was super helpful and made great suggestions for dinner."