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"Stopped here a couple of times always good service."

"Regular guest. Good as ever"

"Two night stay for a family gathering, the staff were amazing very accommodating, evening food was great and the breakfast was great, overall a lovely place to stay. "

"Really friendly and helpful staff. Both the check in staff on entry and exit were friendly and helpful. There was a particularly kind and helpful cleaning lady/ chambermaid on Friday pm. The fact it’s close to the motorway and also overlooking a lake are big pluses. "

"It is just a fantastic, relaxing venue that is a delight to stay in. The food was lovely and service was great all round."

"Great room at a great price "

"Very slick check-in with staff who clearly know their job, are all over the systems and clearly want you to have the best stay possible. Robes and slippers are available to use if visiting the pool or spa. Spacious, quiet room with tea/coffee making facilities and quality toiletries. Choice of pillows and large comfortable bed. We ate in the restaurant both evenings. The food choice was wide, well cooked and presented invitingly. However, the waitress who served us both evenings obviously knew “the drill” of her role, but in reality was far from assisting you to have a positive dining experience. She was going through the motions and really gave the impression that she did not want to be there. She did neither take nor act on criticisms seriously, appearing not to care if you enjoyed your dining experience or not. She chewed , presumably, gum throughout the service and was extremely sullen at all times. This is a very comfortable hotel and gives very good value for money."

"Very welcoming staff, who went out of their way to accommodate us with a late check-in and check out. My children really enjoyed our stay in this cosy hotel in Carlisle! "

"Clean, quiet, comfortable. Staff were especially nice."