Seaside Vacations from $699

The room was clean, and the harbor view was beautiful. I want to be fair to the owner, as the room itself was not the problem. The location is convenient, although beach access requires a water shuttle. We were scheduled to arrive the day Hurricane Isaias hit in 2026. Since we were driving 6 hours, we repeatedly contacted Emerald Grande to ask if it was safe to come. The reservations team assured us it was safe, said business as usual, and encouraged us to continue. When we requested a refund for the first night due to the hurricane, they stopped responding. Expedia eventually secured our refund. The next morning, we emailed again with no response and continued driving based on their assurances. Upon arrival, we were told all reservations had been canceled due to the power outage. Nobody had called to warn us. Staff admitted someone should have contacted us, but nobody did. We spent hours searching for another hotel with no luck. Another employee eventually checked us in, only for a cancellation message to arrive two hours later. With nowhere else to go, we spent the night without electricity, ac, or running water in the Florida heat. The front desk staff was rude, dismissive, and bothered by our questions, showing no concern for guests left stranded. I understand hurricanes are beyond a hotel’s control. However, telling guests to keep driving, failing to communicate cancellations are management failures. I would not trust this team to handle another emergency.

Perfect location great staff and tons around to shop and dine

Great place to stay.