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Beautiful rooms with views of Shanghai skyline. Great breakfast, with mix of Chinese and western offerings. Concierge was super helpful and friendly. Great location, walking distance to Nanjing road, people's square, metro, etc.
The location was great! Hotel family suite bedrooms felt very tight and over filled with furniture but the rest of the room was spacious. Housekeeping, bar staff, concierge were very polite and helpful. Front desk staff wasn't personable at all. The "free" wifi was absolutely useless.
The hotel staff were excellent, especially the concierge desk and business centre. The room was very clean and comfortable, however, the air conditioning was too hot. We had to ask twice for it to be checked as it was uncomfortably warm. Room service was good. Wifi was not free. Generally it was ...
Concierge staff very helpful. Compared to Peninsula, my regular place, it is almost as good. Could have a better gym.
Asian holiday, Shanghai for 3 nights, hotel good position, clean, staff friendly and concierge very helpful. Great breakfast, good gym, 12m pool, generally a good hotel selection for the price.
We liked the following about the Marriott Renaissance Yu Garden: close to the downtown area, close to great restaurants, close to fabric shops and bespoke tailors and tailors in general, close to three metro (underground subway) stations, and close to tourist attractions. the staff at the Renaissance ...
Most of the hotel staff spoke some nominal English. Toby, one of the concierge guys, spoke more fluently and was very helpful. Room is beautiful and very comfortable. Hallway carpets were a bit worn. Breakfast buffet was well worth it.
Took the advice from trip advisor reviews and booked a room overlooking the bund and pudong. Room was fairly compact but well equiped and very clean. Despite early arrival we went straight to the room. Breakfasts were very good and the lounge provided all day tea, coffee, fruit and cakes/biscuits.Location ...
This hotel met every expectations I had! Loved the location, the staff was amazing and the view was incredible. Beautiful, beautiful, beautiful! And the concierge Jerry made our stay incredible! Thank you for a wonderful stay!
Hotel staff are so nice, especially the hotel concierges. Once I was having a rush for dinner, they reminded me that it's quite hard to get a cab. Instead, they suggested me to get a car by using the mobile app. And luckily I got the car in 5 mins. Receptionists are kind and helpful to customers. ...
We had a lovely three night stay in January. The airconditioning kept us lovely and warm. Showers are amazing, just the right amount of power and heat. Breakfast was lukewarm and a bit lackluster though
good, never a problem. Have stayed many times over the years. I alway keep coming back.
If The staffs understands more about what is good service I would give 5 out of 5
Overall the staff and facilities were typical hotel standard. Although English is not their first language most staff were able to communicate effectively. The concierge was very helpful in checking tourist information and writing taxi direction in Chinese. NegativesInternet access is not included ...
This is a delightful hotel, favourably located near the Bund though not on the Bund itself, with an instant appeal. I was most impressed with the staff. There is considerable evidence of effective staff management and training. The concierge staff, reception staff, waiters and waitresses were all ...
This hotel is suposed to be close to the airport, but it is about 20 minutes away. Very mimited shuttle service to the airport, and none from the airport to the hotel. Great rooms and very good concierge. Helped me with a shipping problem.
Good experience overall Only a tiny problem: Room service didn't provide slippers when the slippers were thrown away (The slippers were used 4 days) on time. Also the laundry bags were not replaced after we did laundry. We called the reception when we came back in evening but they said room service ...
Traveling & visiting China can be quite a challenge when you do not speak or write Chinese. And the staff at Four seasons is of great help, they understand and speak english properly. All the staff at the concierge are particularly helpful and knowledgeable, which is a great asset.However, the downside ...
Very clean bathroom and comfortable bed.Easy to get a cab with the help of the doorman. The front desk friendly and the concierge very helpful!
An absolutely fantastic modern hotel. Everything about the hotel was first class. The service was first rate. One of the best hotels I have stayed in the world. The staff all spoke very good English and the concierge was excellent also. The staff were all very helpful and all went the extra mile ...
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