Shenandoah Vacations from $472

It markets itself (and prices itself) as a 5 star stay and the cleanliness, decor and location were indeed 5 stars. The service and general vibe were not. We were celebrating something very special and the Burg provided no above and beyond. Even the slightest bit of effort would’ve gone a long way. Would stay there again for free in an heartbeat (meaning it’s actually a nice, clean place to stay a night) but left disappointed by the hospitality/customer service given the price tag.

Every staff member we interacted with seemed completely disinterested in the guests. The woman at the front desk put us in one of the absolute worst rooms and didn’t explain how to reach the room which was on the second floor behind some doors that looked like big brown swinging kitchen doors. My husband and I were celebrating our 30th anniversary and wanted to go someplace special - we were so disappointed in the Sofitel DC experience. We will never go there again!

The air-conditioning was very loud. There is no central airflow. The indoor unit is very loud, it is very difficult to sleep next to it. Also we were on the top floor near the elevator, it was very noisy, there was constant noise.

Everything was great. Nice option for Rehoboth. Easy walk to shops and beach or short drive. Nice, well appointed rooms. Easy parking with EV charger. Only complaint was no cups/glasses in the room.

Very small rooms and beds.