Star rating needs looking into
Posted Feb 17, 2016 on Hotels
I'm not sure what criteria make a 5 star hotel, but despite many positive aspects, I can't see how this hotel is rated 5 star. We initially had to find someone to book us in as no one was on reception. We found one of the owners in the bar. We were then showed to a room by another owner, until I pointed out that someone's else's case and shoes were already in the room.
Once settled into another room, we found there was no heating. A staff member told us that the heating was on a timer and was due to come on soon. After a long period waiting for the heating to come on, without success, we were told that the boiler was the othe end of the building and it took time to come through. It did eventually come on, after the owner had turned it up!
The room was small, the bed creaked and the shower/toilet was a facility so small, you could do both at the same time! Whilst I accept that this is an old coaching inn and has been modernised and updated, I question the star rating.
All that said, the redeeming factors were the staff and the food. We dined in the restaurant in the evening and it was excellent, as was the breakfast the next morning. I was expecting more from this place based on the star rating, and for a supposed 5 star, it was good overall value.