“Check in was easy initially but we couldn't get in our room as it was occupied by someone else. The alternative room we were giving was not ready - was still messy, still had someone's food in the microwave, bedding wasn't completely changed, pillows were all over the place, towels and soap were missing. Manager was not reachable. However, reception understood our frustration and agreed to cancel booking.”
“Check in was easy initially but we couldn't get in our room as it was occupied by someone else. The alternative room we were giving was not ready - was still messy, still had someone's food in the microwave, bedding wasn't completely changed, pillows were all over the place, towels and soap were missing. Manager was not reachable. However, reception understood our frustration and agreed to cancel booking.”
Stanley