“When we first checked in to the hotel (rooms 333 and 334), the rooms were clearly not dusted in a while (could see visible dust on the nightstands, lamps, water bottles, rods in bathroom etc.). The sofa had large spots and were dirty. The WiFi was spotty too (general property had 30+MBps while the room had a weak ~1MBps had frequent connection drops). We immediately called the reception and let them know about the issue. We felt we booked the wrong place for our stay.
The staff's reaction……
“Very good place to stay! Clean, great service and the Staff couldn’t do enough for me during my entire stay. Very good selection for breakfast and dinner.
Recommend it highly. Howard ”
“We recently stayed at the Ibis Calangute while in Goa for some very sad family business, and I cannot speak highly enough of the hotel and its staff.
From the moment we arrived until the day we left, everyone went above and beyond to make our stay as comfortable as possible during a difficult time. The standards set by the manager were clearly very high. He regularly took the time to greet us personally and check that everything was okay, and the team he led followed his example with warmth,……
“Had an enjoyable stay at casa de goa. Staff very courteous and helpful. We have stayed here many times.
Convenient to all amenities, including public transport.”
“It was the worst place we have ever stayed even though we have stayed here before the boys were none existent at times room room had not been cleaned no fridge when they did bring one it wasn’t even good enough for the tip no kettle but got one EVENTUALLY minus cups bathroom was overrun with ants wardrobe stunk wouldn’t put my clothes anywhere near them left in case. Balcony was very run down. We only booked in for 3 nights till we found somewhere else but only lasted two night. if Renzo had……
“Rooms were dirty. No lights for more than 2 hours in middle of night. To noisy at nights specially with the standard of guests not the same as before. Gym is filthy and the breakfast standard has gone down.”