Amazing staff but horrible room
Posted Sep 5, 2016
I cannot speak highly enough about the sweet front desk lady that checked us in and changed our rate because of a misquote over the phone. I was impressed with her customer service and she is the only good thing about this hotel. Upon trying to enter our room we couldn't even get the door open, we had to jiggle the handle and troubleshoot with ultimately having to lift up the door while turning the handle up to get in. We were so tired from driving 12 hours and to be hit with the pungent smell of smoke in a clearly marked "smoke free" room was the worst scenario. The air freshener on the counter was a poor attempt to cover it up. I unpacked our essential oil diffuser and started diffusing a purify oil to make the room bare able for us to sleep in. We also used a febreeze spray we had in our car all over he room. We left our room in the morning and tried not to come back until we absolutely needed to to change our clothes. My husbands suit and my dress which were hanging in the vanity racks smelled faintly like smoke which was disgusting as they were freshly dry cleaned and my dress was brand new. Friday morning it was much worse since our clothes had been in the room since Wednesday around 11pm. I had an ongoing headache from the smell. We were in town for a family funeral and did not have the luxury of time to hassle with finding a new room while trying to mourn our loss and spend time with family. It was an extremely short trip for us and stay.
Comment from Hotel Management
Sep 9, 2016 by aj, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.