Find all hotels by The Coaching Inn Group in Stoke-on-Trent

"The hotel is absolutely beautiful. The room could not have been cleaner and the staff were so lovely. Overall, we were really disappointed with the food. We ate in the restaurant in the evening and didn’t eat our food. We were also disappointed with breakfast."

"This was honestly one of the worst hotel experiences I've had. The place looks neglected from the moment you arrive, the parking area was full of rubbish and broken items and generally felt unsafe. Inside things didn't improve. The room had clearly not been properly cleaned or updated in years. the ventilation fan was covered in dust and grime, and the walls had marks and stains all over them. Everything felt worn out and it generally made the room feel unhygienic and uncomfortable to stay in. I definitely would not recommend staying here unless you have no other choice. we booked for two nights and left after one."

"Gluten free evening meal was not as described but breakfast was good with GF bread and separate toaster "

"Super clean room, hotel and pub! Staff are awesome, really friendly and chatty especially with my 8 year old 😀. Easy location for Alton Towers and a good price. Many thanks 😀"

"Well maintained. Staff were amazing."

"Rooms were too cramped. The carpets in the hall and inside the room were dusty and smelt bad. The pressure in the showers was inadequate. Breakfast was ok and parking was sufficient even for a late arrival. "

"Plenty of parking with easy access to rooms.Room good size but just needs a bit of attention. Curtains hanging down a bit,2 out of 3 bedside lights not working and some coffee sachets out of date. You have to order breakfast night before,personally dont like this as never know what will feel like,but was beautifully cooked. Easy walk into village where selection of food available for dinner."

"Although the message said someone would be there to greet me, I wasn't sure who, so followed the instructions for the key collection with no problem. Room very spacious, but could do with a socket near the bed and blackout curtains with the bright light in the back. Tried to watch TV, but there were no channels, but was able to watch iPlayer etc instead. The instructions about leaving were a bit confusing. I tried the key safe outside the room, but it didn't open, so I assumed the message meant leave the key in the room, which I did. Later on I did wonder whether I should've put it in the key safe where I actually picked it up from. Apologies for rushing out and forgetting to take down my bowl and wash it up."

"The breakfast menu was great but the dinner menu lacked vegetables and healthier choices. The beds are great and plentiful hot water. The staff was fabulous. All very friendly and helpful. I like the premier inns for their affordability and comfort"