Sutton Coldfield Vacations from $777

Apartment was clean and spacious. Communication however is terrible. I sent messages to the property on two separate occasions but they didn’t bother to get back to me. They didn’t send pre-check link either so I had to call a few hours before I was due to check in and they sent the link.

Very friendly and helpful staff. We traveled with our dogs and the location was perfect, large garden out back and the Thames path 5 mins walk away. Hotel is historic but a little tired, worn carpets and numerous repairs to the plaster walls that had not been sanded or painted. Room was clean and comfortable.

Great! Good location and great communication for checking in.

Receptionist was lovely and helpful, location of hotel, very nice large room, great having a fridge.

The hotel is located on the outskirts of the city. The rooms are moderate and certainly need a refurbishment. Breakfast was poor, very basic and cold offerings. In recent years the hotel has been modernised; it has lost all its charm. The bar area is bland with limited dining options. The reception staff were okay but they have a strict policy - no check-in before 3pm; on two occasions I have arrived slightly earlier but none of the staff would check their computer to see if my room was ready and I had to wait - not great when you are waiting with small children. My advice would be to book elsewhere within the city!