“The room was in unacceptable condition — damp and mouldy walls, a strong musty smell, broken sink, and leaking air conditioning.
I complained and was moved to another room, but it also had a strong damp smell. I contacted Expedia about a refund but received no satisfactory resolution.
I have photos documenting the conditions. Based on my personal experience, I strongly would not recommend this hotel and would not stay here again.”
“I was supposed to stay here for four nights, but I had to bail early because the experience was honestly exhausting. It started with the breakfast; I was promised a buffet, but because the hotel was mostly empty, they just served the same three items two days in a row. Unfortunately, I ended up with a bad case of food poisoning after eating there.
Things went from bad to worse when I realized some of my personal items had been stolen. When I went to the manager, I expected a serious response,……
“Front desk stuff was rude. Do not have basic sense of customer service. Hotel booked with free airport shuttle. The hotel did not honour that and charged us extra. Room had mosquitoes. Not sure why there was hype about this hotel. According to the service, this is the worst hotel in Sylhet. Will never stay here again. ”
“The general manager is a cheater. He will take cash instead of taking cards because he want to charge extra. Places and the furnitures are very old and swimming pool was so dirty. So
Expensive but no fun at all! Do not waste your money please !”
