1/5 Terrible
Michael, Tacoma
Business traveler
Oct 5, 2021
Disliked: Staff & service, property conditions & facilities
I wish I could give 0 stars. I used Expedia to purchase the room. When I arrived it was to a dark and dingey office which was closed with a bulletproof window on the side. I approached the window and the attendant looked at me and then lazily returned to her phone call. A few minutes later she approached me. I gave my name and she then told me I would need to pay the deposit. She then asked if I wanted a regular room. I said "Sure" and she proceeded to charge me for a regular room. I looked at the paperwork which showed that I paid $88.50 on my credit card. I asked why it was more than the quoted 67$ on Expedia and she told me that she "didn't realize I booked it on expedia". I told her to refund the money and she refunded the money that I spent via Expedia for about 60.50$. She then proceeded to tell me that she didn't realize I wanted a refund on the higher priced room she just charged me for. She then told me if I wanted to rebook it at the lower price I would have to go through Expedia's customer service. I demanded a refund and ended up getting another hotel room. Because this took so long another patron (a sketchy looking dude) wandered up and started tapping on the glass while I was waiting for her to the window. The whole experience took about 30 minutes and felt very unsafe even at 8:30pm.
Stayed 1 night in Oct 2021